Reply from UbersuggestApr 4, 2024
Hi Titilayo,
We sincerely apologize for the inconvenience and frustration caused by the AI Writer.
Right from your first message, we've escalated your feedback to our management, and the issues you’ve highlighted are being addressed with the highest priority.
When your article was not generated completely, we added your credits back. That is an action we do for every customer. Although we can't prevent some issues from happening, this is a way of making things right.
We have given you refunds for both AI Writer charges since the first complaint by email.
We acknowledge the communication gap over the past days. This was not due to neglect but because we were seeking a viable solution. We understand this has been a significant inconvenience, and for that, we are truly sorry.
Please find attached a message from Jae, our Product Manager (also sent to you by email), outlining our immediate actions and commitments to resolve the AI Writer's issues. We’re focused on making things right and improving your experience with Ubersuggest.
"Thank you for all the feedback you provided, and I want you to know that we are actively working to fix the issues you have been experiencing to improve our product. I'd prefer to be in a position to tell you that we will have all your issues fixed by tomorrow, unfortunately that is not the case. Working with new technologies such as large language models is complex and our team is doing their best to keep up with the ever-changing AI landscape.
As the product manager of AI Writer, I take full responsibility of all the frustration you have experienced while using our product. In return, we provided a full refund for your Blogger subscription up to this point that should post on your account in the next couple of days. I will personally notify you via email when the article writer has been improved so you can start creating articles without major issues. I cannot promise you that we will ever be able to provide you a perfect article, but I hope our future improvements will be up to your standards. If you are unsatisfied with the AI Writer, I recommend you cancel the Blogger subscription until we can get the issues fixed. You will still have access to 10k words per month for being a lifetime Ubersuggest member.
Thank you again for being a valued member of Ubersuggest and all the feedback you have provided so far. If you have further questions regarding AI Writer, please feel free to message me directly or continue messaging our customer service team for further support. Please allow a few business days for your refund to post."
Please let us know if you require further assistance.
The Ubersuggest Team
[email protected]
