UblinsReviews of ublins.com

Reply from UblinsMar 4, 2025

Dear Gwendolyn, Thank you for posting this review. We shipped the package to the address you provided in your order. And the tracking information showed that your order had been delivered at the front door on January 21, 2025. The delivery address is consistent with the address you provided, and we have verified it. During this process, we sent several emails to you, but you have never given us a response. We don’t know you haven’t received the glasses until we saw in this review. According to your description, your package might have been taken by someone else or stolen. Is there surveillance around your residence that can be checked? Please don’t worry, concerning this issue, we are willing to remake the glasses and reship to you, at our cost. We are also willing to refund you the full amount. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Reply from UblinsFeb 18, 2025

Dear Customer, Thank you for posting this review. We made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct. Is it possible that the prescription your doctor gave you was not very accurate? The questions we asked could help us locate the issue, then we will know how to do next; we are willing to remake the new glasses and reship to you, at our cost. But you refused to answer all our questions. We feel so sorry that our solutions didn't get your satisfaction. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. We have emailed you the information of the return; after receiving the returned glasses and finishing inspection, even though the glasses don’t have any issue, we are still wiling to refund you the full amount. Looking forward to hearing from you and resolving this matter promptly.

Reply from UblinsFeb 6, 2025

Dear Joanne, Thank you for posting this review and bringing this issue to our attention. We made lenses according to the prescription you filled and we inspected your glasses before shipment; everything was correct. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. Once locate the issue, we will know how to do next. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Waiting for your early reply.

Reply from UblinsJan 15, 2025

Dear Emma, Thank you for posting this review and bringing this issue to our attention. There are three pairs of glasses in your order; could you please tell us which pair has the issue? We made lenses according to the prescription you filled and we inspected them before shipment; everything was correct. Concerning this issue, could you please email photo of your prescription paper to our customer service ([email protected])for checking first? If your prescription is correct, please also don’t worry, we will properly deal with it and ensure you a satisfactory shopping experience. Once locate the issue, we will know how to do next. We'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Waiting for your early reply.

Reply from UblinsJan 14, 2025

Dear Kittee, Thank you for posting this review. As soon as we learned about your issue, we figured out several solutions, also including returning them to us, but you accepted the solution that we only charge some processing fee to remake the new glasses and reship to you. We have been waiting for your confirmation about the processing fee and have no response. Please don’t worry, we'll always offer high-quality service to our customers and we will do our best to resolve the issue in a way that satisfies you. Looking forward to hearing from you and resolving this matter promptly.

Reply from UblinsJan 4, 2025

Dear Kimberley, Thank you for posting this review. There might be some misunderstanding. We are so sorry that we didn’t receive any emails or messages from you. And we have never received any complaints under your order. Did you mix up us with other companies? Please don’t worry, we have let our customer service department contact you to learn about this situation. We'll always offer high-quality service to our customers and we will do our best to resolve any issue to your satisfaction. Waiting for your early reply.

Reply from UblinsDec 3, 2024

Dear Cassandra, When you filled in your prescription, the lenses we recommended on the website were 1.74 index, but you didn't select them. The lenses you selected were 1.60 index. Therefore, the lenses look thicker, which is normal. We'll always offer high-quality service to our customers and we will do our best to meet their needs. After learning about your requirements, we decided to remake the glasses with 1.67 index lenses, which are more expensive than the original lenses you selected in the order. We should have charged some fees about this, but as you are our valued new customer and we really understand this situation, we assumed all the cost to remake the glasses for you. We tried our best to meet your needs, but we are so sorry that our products still didn't get your satisfaction. We are so sorry that we are unable to continue to remake the glasses with highest 1.74 index for free, because its cost is much higher. We proposed to charge only a little handling fee to redo for you, but you refused. We really understand this situation, although we do not need to take full responsibility, we are still willing to accept returns and refund the full amount. Once we receive the returned glasses, we will issue the refund as we promised you. Thanks so much for your patience.