Ulta BeautyReviews of ulta.com

I purchased about 157$ in items during pre black Friday sale on Nov 14. I was hoping to give gifts when I saw family at Thanksgiving. On the 19th there was a message that the package had arrived at a UPS facility near me but the order was refused by recipient. That did not happen with me. The package was apparently sent back to Ultas shipping address and cancelled. I was forced to wait until today Nov 27 to get any updates. Additionally, while promising a refund, they will not honor any of the promotions they had at the time I ordered if I wanted to re purchase at a store. They do not try and make any amends for their error. I am a platinum member and am disgusted by the terrible state of Ultas customer service and delivery. You are definitely better off going to the stores and making do with the stock in the stores.

My products arrived in a box that looked beat up. I’m surprised my items didn’t fall out. Also, there wasn’t any bubble wrap or packing peanuts to protect my purchases from damage during shipping. Luckily, I didn’t buy anything of glass. It’s just lazy and shows they don’t care. Not ordering online again.

I will never shop at ulta again… WORST CUSTOMER SERVICE EVER! They don’t have anyone who can actually help with anything you can ask for a manager and they’ll tell you there’s nothing they can do because it’s their policy…. You will never get resolution for anything… not a product missing for an order, not an address change for an order placed less than 24 hours ago. I got the bs ultimate rewards card and ended up paying $227 for a package I NEVER RECEIVED and instead of resending to me or crediting me I had to pay it. WHAT A JOKE. #boycottulta

Every time I contact customer service they are never able to do anything. This is ridiculous, I’ve called within 2 minutes of placing an online order to make a small edit to the shipping address and they can’t even do that. I would avoid online shipping with them if possible.

Ulta has terrible customer service. I still haven't received a package, no updates for tracking. LaserShip is the worst shipper, I've had a package disappear, never delivered (order from Nordstrom Rack). And customer telling me they can't give me a refund for a package I never received. Does that make any sense. I'll have to go above them, to get a refund. It's really unbelievable. Companies using LaserShip are trying to save money, but they will instead lose customers. So, what's more important, customers and good service and keeping them or losing customers because of bad service/shipping experiences? And customer service, says they'll help and don't even bother. Just send emails that make no sense. I will not be ordering from Ulta ever again. Will I shop there, well, I'm usually a Sephora girl, so I think I'll stick with Sephora and not deal with Ulta.

Worst customer service ever. So disappointing!

Worst online customer service, if I could have rated it zero stars I would have. Order placed online on 11/11, received confirmation of order and shipping confirmation on 11/12. When the tracking was not updated by 11/15 and still showed "awaiting carrier pickup" I called customer service, I was told that the product had shipped and that it would be received by 11/23. After 4 more days I called again, this time told I needed to wait 8 business days before they could do anything but rest assured that the order had shipped, I requested to be escalated, told no managers were available but that they would request a manager to call. No surprise to me no phone call. Decided to wait until 11/23 to call again as that would be the 8 business day window. It turns out I didn't need to wait, as today 11/22 I received an email that my return was processed and refund issued. I called customer service as I did not return anything in fact I was waiting for the order to be received by the carrier at their warehouse. I immediately asked to talk to a manager, after the rep insisted I tell her the issue and 24 minutes later I was told the same that no manager was available, she insisted that the order would still be delivered tomorrow despite me telling her the carrier status and the email notification that the refund was issued for my return. She placed me on hold again comes back and says her system does not have any info because I placed the order in store. Well, no I placed it online. I pushed back again, and 45 minutes into this call she finally said to me that they cancelled my order....I have been a loyal Ulta customer for over 15 years and now this relationship will be terminated. There is no excuse for the lack of customer service, the customer is not their priority.If you are looking for gifts stay away from ordering online.

Worst customer service ever i placed an order and was waiting for two weeks for my package that had no update about it leaving the facility in 2 weeks when I called them they wanted me to wait even longer and i insisted on them resending the package. Only 1 of the items was in stock for the reshipment and i couldn't get my free gift either because "they cannot honor that in reshipments". Ridiculous honestly!!