Ulta BeautyReviews of ulta.com

Had an issue with an online order years ago and now I’m blocked from shopping online. Tried to have them resolve the issue and they emailed me back saying they will not unlock my account and that the matter is closed. Didn’t offer a solution or even an apology. Never shopping there again

Terrible experience with Ulta. Constant going back and forth to do a return. They had me go to the store for no reason only to offer me a reduced return amount because supposedly I dont have an account with them only for them to make an account for me while I was thetr for an hour then go back to the store and still nothing because then I have to wait for it to finalize the next day although they told me its omstant. They offered me a measly 10 gift card. Utterly ridiculous. I drove 45 mins plus each way. Waited at the store over an hour. Spoke with support for hours, to managers even. Ulta should be ashamed. First time ordering from them. Not advisable. Just headache and lies from their end.

Ordered on line received nothing after 16 days. The courier said delivered on day 14 but updated the delivery on the 16th day delivered? Was super excited to receive my order but it didn't arrive. Not sure if it was the courier or the company but nobody at either place would help after numerous emails. Never buying from here again!

I will never shop here again! customer service is awful. I visited this place two days in a row. both times I wasn't offered any assistance nor greeted. Today was there and the same thing. The difference today; I asked for assistance from an employee who just finished with a previous customer. I was advised she was at the cashier desk to help customers. the five minutes I saw walk up to another customer and associate talking. I hate pulling the race card, so I won't. When i got to the counter to ask the cashier who the person was, she replied "an employee" I stated I knew that, and I wanted to know who she was. She lied and said someone who stocks. This woman literally assisted other customer.

Ordered online using $17 of reward points I earned and a $25 gift card. The order would not go through.After trying numerous times to re enter all my info, it took my points and my gift card and never processed the order! Keeps saying my gift card balance is zero! Unbelievable. Reached out to customer service 3 times and getting nowhere. I want my gift card and points returned.

I placed an order from Ulta for two perfumes, and only one showed up. I reached out thinking this would be simple to fix, but nope. Ulta hit me with the most ridiculous excuse I’ve ever heard: they said the package weight was right, so basically, I’m out of luck. Let me be clear — I PAID for two items. I only got ONE. I don’t care what their scale says. If something is missing, it’s missing! But instead of helping, they gave me a cold, copy-paste response like they didn’t even read what I wrote. No refund, no reship, no apology. Just “too bad.” This tells me one thing: Ulta has a broken system and clearly doesn’t care if customers get shorted. Maybe this happens all the time and they just hope people won’t complain. That’s shady, and it’s unacceptable. I didn’t get what I paid for, and now I have to jump through hoops because they don’t want to take responsibility? No. I’m not staying quiet, and I’m not letting go. Refund me or send me what I paid for. Period. And do better — because this isn’t how you treat customers unless you’re fine losing them.

Not even 1 whole star. I just landed in Illinois and finally made it to Ulta at Danada Square West to pick up my $340 purchase. I was in line while someone else was being waited on. The manager (I didn’t know at the time) walked away to find someone white to help. When it was my turn the salesperson said I needed my id to get my order. My id was in my suitcase because once I checked in through tsa I put it there and forgot about it. I told the person that and I told her that I called from the airport twice and asked what I needed to pickup up my order because I didn’t get a email. She said I needed the barcode from the email. I again said I didn’t get one. I realized I got a text message and said okay and whoever I was speaking to said have a safe flight. Now back to the store, the salesperson calls the manager over who tells me that I need to have a id. I explained that to her. I also showed her the text and the credit card I paid with and she asked me what day did I place my order and I told her when. These RACIST WOMEN treated me as if I stole the phone with the text and the wallet with the credit card. However the exact dollar amount was not in the text nor was the day I placed the order. So instead of giving me my order she cancelled it. So let’s be clear it was RACIST AND I WAS THE ONLY BLACK WOMEN IN THAT ALL WHITES STORE. Ulta if you want to be BOYCOTTED we can do that. We can treat you worst than TARGET. WHAT YOU SOW YOU WILL REAP. BLACK WOMEN ULTA DO NOT WANT OUR MONEY. STAY AWAY SPEND IT AT SEPHORA.

I usually buy from Ulta’s brick and mortar locations but I recently had to place an order online. I updated my home address before order because I hadn’t used the app in a long time. My order was split into two shipments and the first delivery went to my old address. Ulta chatbot offered no solution but promised to update the second shipment so it would come to the right place. My order issue was never elevated to a human customer service agent. Long story short, the second shipment was also sent to the old address. Ulta chatbot couldn’t even confirm that it currently has my new address on file. It suggested I go into the store to make that change. Why let customers change the address in the app if it doesn’t actually update the account?