Average
Based on 472 reviews
Unagi Scooters3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Showing 146 reviews with 1 star · Clear filters
Dillon M.
I had my Unagi scooter for less than a month before the back wheel came while riding. It sent me flying, I was sent to the hospital. I received 8 stitches in my head, a sprained wrist and several scuffs. I will not be recommending these scooters to anyone.
customer
The original scooter didn’t get more than 3 rides. The scooters don’t get more than 5 miles in the city before the battery dies. The customer service is abysmal. The lock in to 4 months without any wiggle room when a product is low quality is unacceptable. Extenuating circumstances should allow exceptions to be made. It has been an absolute waste of money. I had 21 days with an unusable scooter. Which I know I will not be compensated for.
Reply from Unagi ScootersAug 1, 2024
We’re truly sorry to hear about your experience. Please contact our support team at [email protected] or use the chat bot on our website so we can address your concerns and find a resolution. We strive to ensure our customers are satisfied and will work to make things right for you.
Laura M.
After 1 week all the electrical shutdown. Is very unsteady and dangerous if you hit any kind of bump in the road you fly off.
Reply from Unagi ScootersAug 1, 2024
We're really sorry to hear about your experience. Safety is our top priority, and we want to make sure you're taken care of. Please reach out to our support team at [email protected] or use the chat bot on our website so we can assist you with these issues and ensure you get a safe and reliable ride. Thank you for bringing this to our attention.
TMa
Incredibly difficult to reach customer service. Answers were unsatisfactory. Product screws became dislodged from main unit that I had to screw back in (not talking about the handlebars). No assembly instructions included.
Reply from Unagi ScootersAug 1, 2024
We apologize for the difficulties you've encountered. Please reach out to our support team at [email protected] or use the chat bot on our website. We'll make sure to address your concerns, provide the necessary assistance, and send you the assembly instructions. Your satisfaction is important to us, and we appreciate your feedback.
Steve R.
Never got my scooter do not order from here
Reply from Unagi ScootersAug 1, 2024
We're very sorry to hear that you haven't received your scooter. There may be a shipping delay, and we would like to look into this for you. Please contact our support team at [email protected] or use the chat bot on our website so we can resolve this issue and ensure your scooter is delivered promptly. Your satisfaction is our priority, and we appreciate your patience.
ANIL
I came 19 days later. And They told me we are going to give you credit for late but I got anything.
Reply from Unagi ScootersAug 1, 2024
We apologize for the inconvenience and the delay in receiving your scooter. Please reach out to our support team at [email protected] or use the chat bot on our website so we can address the issue and ensure you receive the promised credit. Your satisfaction is very important to us, and we appreciate your patience.
Ethan H.
Delivery takes to long, deductible to expensive, the customer service is terrible.
Reply from Unagi ScootersAug 6, 2024
We’re sorry to hear about your experience. Your feedback is important to us, and we are committed to improving our service. Please reach out to our support team at [email protected] so we can address these concerns and assist you further. Thank you for bringing this to our attention.
Akash D.
The worst scooter I have ever ride, super unsafe, after every single ride needs to tight the screws of handle, battery sucks, speed is not more then 14 miles. By mistakenly took the yearly subscription and now I have to manage that unsafe scooter for 1 year.
Reply from Unagi ScootersJul 24, 2024
I’m really sorry to hear about your disappointing experience with our scooter. Your safety and satisfaction are very important to us. Here’s what you can do: Contact Support: Please email our support team at [email protected] with the issues you’re facing, including the need to tighten screws after every ride, battery problems, and the speed concerns. Subscription Concerns: Mention your concerns about the yearly subscription, and our team can discuss potential solutions or adjustments to ensure your safety and satisfaction. We apologize for the inconvenience and want to work with you to resolve these issues as quickly as possible. Thank you for bringing this to our attention.
