Average
Based on 472 reviews
Unagi Scooters3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Showing 218 reviews with 5 stars · Clear filters
Glenn D. Buckner I.
Very professional company and personal,great product , service and scooter
Reply from Unagi ScootersMay 6, 2024
Thank you for the kind words! We're thrilled you're enjoying both our product and service.
J.M. B.
It’s great how responsive the customer service team is — they even accommodate my requests just to change out a scooter to a different color I was more interested in.
Reply from Unagi ScootersMay 6, 2024
Thanks for your great feedback! We're happy to hear that our customer service team could accommodate your request and that you're satisfied with your scooter's new color. We always strive to make sure your Unagi experience is as personalized as possible.
Darshan Rajarathnam K.
The best experience at first i thought should i buy a new scooter and which one to choose but when i heard about unagi i did not believe they are renting such a good scooter i have been using from 1 year and the experience is good and whenever there is an issue they try to give a new scooter as replacement thanks to the service and the customer service is really good they dont make you wait they fix the issue as soon as possible.
Reply from Unagi ScootersMay 6, 2024
Hey there! We're thrilled to hear that you've had a great year with your Unagi scooter and that our service and customer support have met your expectations. We aim to resolve issues quickly and keep you riding smoothly. Thanks for choosing Unagi!
Ron I.
The scooter has worked great. Had one problem and they fixed instantly. Good deal so far.
Reply from Unagi ScootersMay 6, 2024
Thanks for the feedback!
Javier R.
UNAGI IS MY NUMBER ONE SCOOTER TO GO TO WHEN IT COMES TO RELIABLE BEST SCOOTER EVER Customer service is extremely on point if I ever had any issues They respond properly and handled any situation that I ever got encountered but so far I barely had any problems with the scooter I had unagi for years now my friends have them my kids and wife we go to trips and it’s definitely a life changer I highly recommend anyone to rent or purchase. A scooter has never left me walking. Thank you @unagi
Reply from Unagi ScootersMay 6, 2024
Wow, thank you for such an enthusiastic review! We're thrilled to hear that Unagi has become your go-to scooter and that our customer service has consistently met your needs. Ride on!!
Joe
Been a great experience going on about 9 months now and almost 1000 miles 🥳
Reply from Unagi ScootersMay 6, 2024
Congrats on hitting nearly 1000 miles—that's an impressive milestone! We're glad you've had a great experience with your Unagi scooter over the past 9 months. Here's to many more miles and smiles on your rides! 🎉🛴
Ron G.
I have rented a scooter from Unagi for almost a year. The quality is great and I have had very few problems with the scooter. Recently my charger malfunctioned and I reached out to Unagi customer service and received a prompt reply resolving the issue by replacing the scooter and charger. I have rode over 500 miles on the scooter and received the new scooter with instructions to ship back the old scooter in only 3 days.
Reply from Unagi ScootersMay 6, 2024
Hey Ron!! Thank you for sharing your Unagi experience with us! We're glad to hear that your journey with Unagi has been smooth and that our team was quick to resolve the issue.
Susan. aka...Scooter C.
I am on Scooter #3....was about to replace #2 and it was stolen..joke was on him as when I hit the 700 mile mark (commuting in Chicago) the battery and speed were starting to lose charge hold time and mph....had just hit 900 plus. Had put off replacing as was moving cross country. The insurance and any issues are resolved pretty quickly..replacement #3 now was not holding charge so used old charger and now up to par...saved a replacement scooter exchange. Love mine and use as an alternate to driving the 10-15 min to work.
Reply from Unagi ScootersMay 6, 2024
We're sorry to hear about the challenges with your previous scooters, but we're glad that our support team could assist efficiently with the replacements and insurance. It's fantastic to hear that you love your current scooter and find it a convenient alternative for your commute to work. We appreciate your loyalty and hope you continue to enjoy your rides! 🛴💨
