Average
Based on 472 reviews
Unagi Scooters3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Showing 218 reviews with 5 stars · Clear filters
Hilton k costa de A.
Very good product fast and safe help me a lot ! I love unagi
Reply from Unagi ScootersApr 24, 2024
Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the speed and safety of your Unagi scooter. It's great to know it's making a difference in your daily travels.
Orlando C.
All of my concerns were addressed via email, however It would have been taken care of sooner if there was a contact number I could have called. Customer Service was very professional and as prompt as possible via email. The whole experience took at least 4 days to resolve but I am very happy it was
Reply from Unagi ScootersApr 24, 2024
Thank you for your feedback! We're glad to hear your issues were resolved, though we apologize for the delay. We appreciate your suggestion for a direct contact number and are looking into ways to streamline our support for quicker resolutions. Thank you for your patience and for being a valued part of the Unagi family!
Gerardo M A A.
GOOD FUN WANT BUY ANOTHERONE
Reply from Unagi ScootersApr 17, 2024
Awesome!! Thanks so much for leaving us a review. Ride on!
Tim S.
I have been a Unagi Scooter renter for just about3 years and EVERY time there was the slightest issue and I let them know about it, within 24 hours they had a new one out to me !! Thx again , Keep up the great work
Reply from Unagi ScootersApr 17, 2024
Thank you so much for sharing your experience and for sticking with us for three years! We're thrilled to hear that our service has consistently met your expectations. Your satisfaction is our top priority, and we're always here to ensure your Unagi experience is nothing short of excellent. Thanks again for being a valued member of the Unagi family!
Benjamin Orphan E.
I love my scooter. I love that there wasn’t a huge commitment to buy a scooter. I use it to commute to and from the office and various work locations using BART. I’ve never run out of juice! I would love it if in the future there were larger wheels and some suspension. The roads where I live are very tough and pot-hole ridden! But I really enjoy the scooter and recommend it to people all the time. I should add that the only time I had an issue you all shipped me the replacement so fast and before I returned the original. The service was great.
Reply from Unagi ScootersApr 17, 2024
We're so glad to hear how much you're enjoying your Unagi scooter and that it's making your commutes smoother and more enjoyable! Thank you for your valuable feedback on the wheels and suspension—we're always looking for ways to improve our scooters and ensure they meet the needs of all our users, especially in challenging urban environments. It's wonderful to know that our service team was able to respond quickly when you needed assistance. We appreciate your recommendations and look forward to continuing to serve you. Thanks for being a part of the Unagi community!
GH
I use my scooter every day. I love the monthly subscription!
Reply from Unagi ScootersApr 17, 2024
That's fantastic to hear! We're thrilled you're loving the subscription and making the most out of your daily rides. Keep enjoying the ride!
JC B.
Do it your won’t regret it!
Reply from Unagi ScootersApr 17, 2024
We're thrilled to hear you're loving your ride.
Dweller P.
I switched scooters now too long ago and the process was easy and customer friendly. I ride back and forth to work everyday and I am very satisfied with the product.
Reply from Unagi ScootersApr 9, 2024
Thanks for sharing your experience! We're thrilled to hear that you found the process of switching scooters easy and customer-friendly. It's great to know that you're using your Unagi scooter for your daily commute and that you're satisfied with the product. Your feedback means a lot to us, and we're glad to have you as part of the Unagi community. If you ever need anything or have any questions, don't hesitate to reach out. Ride on!
