Unagi Scooters Reviews | Read Customer Reviews of unagiscooters.com

Unagi Scooters Reviews | Read Customer Reviews of unagiscooters.com

Unagi Scooters reviews

Showing 218 reviews with 5 stars · Clear filters

Nico F.
Nov 7, 2024
This is my second scooter .
This is my second scooter .. I’ve used you for the last 4 years.. I have a 40 ft sailboat.. this is my car when I hit land .. sailing perseverance on YouTube Your scooter has never fail me .. in the states and Bahamas
Reply from Unagi ScootersNov 7, 2024
Thank you for the amazing feedback! We’re thrilled to hear that your Unagi scooter has been a reliable companion for your travels, both on land and sea. We appreciate your continued support over the years! Wishing you safe and smooth rides on your sailing adventures.
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Mazen
Nov 6, 2024
Excellent customer service
I initially received a scooter that had slightly defective charging port. I emailed them and they promptly started the process of sending me a new scooter and credited my account for the time between the email and getting the new scooter, which was very prompt as well.
Reply from Unagi ScootersNov 7, 2024
Thank you for sharing your experience! We’re glad to hear our support team was able to resolve the issue with your charging port quickly and get you a replacement scooter. We always aim to make things right, and we appreciate your patience throughout the process! Enjoy the ride!
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Jessica D.
Nov 5, 2024
Arrived quickly
Arrived quickly! Gets me to work and back faster then on the road with traffic! I absolutely love it! Thank you Unagi!
Reply from Unagi ScootersNov 7, 2024
Thanks for the great feedback! We’re thrilled to hear your Unagi scooter is helping you beat the traffic and get to work faster. Ride on!
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Frankie
Nov 4, 2024
Frankie's Story
Living in the middle of a city I didn't see any use having a car, so I got rid of it. I started renting scooters around the city from local companies. Life started getting busier, so I began to ride from place to place between 4 jobs. I was spending $60.00-$80.00 a week. I thought to myself there's has to be something easier, more reliable, and more convenient. I did some research and came across a company called Unagi. The problem was I didn't see anything as if my city was eligible. I emailed Unagi, and to my surprise the answer was a: Yes. 5/28/2022 I became I believe the 1st Unagi rider here. So I started spreading the news around. Now I have seen at least over 100 Unagi riders. Bottom line is: 2 years, 5 months, and 6 days later i'm still here. Thank you...
Reply from Unagi ScootersNov 7, 2024
Thank you for sharing your journey! We’re thrilled Unagi has been your go-to for getting around the city and making life more convenient. It’s incredible that you’ve inspired so many to join the Unagi community too. Don’t forget, with our referral program, you can earn $150 off your rental costs for every friend you refer—and your friends get $50 off when they sign up! Thank you for being a part of our story! Heres the link: https://unagiscooters.com/pages/refer-a-friend/
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mark del R.
Nov 1, 2024
great customer service with especially…
great customer service with especially fiona
Reply from Unagi ScootersNov 7, 2024
Thank you for the kind words! We’re so glad Fiona could help make your experience better. If you ever need anything else, don’t hesitate to reach out!
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Dino
Oct 31, 2024
Excellent Customer Service
I’ve been a member with Unagi for a little over a year now and I have to say, I’m glad I came across them. Their customer service is always accommodating in a timely fashion. I recently wanted to swap out the color of the scooter I rent and I figured it would be a hassle but to my surprise, they were more than happy to make the adjustment for me.
Reply from Unagi ScootersNov 7, 2024
Thank you so much for your kind feedback! We’re thrilled to hear that your experience with Unagi has been positive and that our team could assist you with the scooter swap. We appreciate your loyalty and are always here to help whenever you need us! Enjoy your ride!
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Jensen
Oct 31, 2024
Had a speed problem and emailed them…
Had a speed problem and emailed them and they responded within a day, and had a solution to help me .
Reply from Unagi ScootersOct 31, 2024
Glad to hear our team was able to help with your speed issue so quickly. We’re here to keep you cruising smoothly—thanks for sharing your experience.
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Keith M.
Oct 30, 2024
I got a replacement scooter a while…
I got a replacement scooter a while back and it was still locked under another account. I sent them an email and they fixed it really fast. The customer service is always very quick to respond to any problem I might have. Which is good because, I live in the city and the scooter has become my main source of transportation.
Reply from Unagi ScootersOct 31, 2024
We’re happy to hear that our team resolved the account issue quickly for you! We know how important it is to have reliable transportation, especially in the city. Thanks for sharing your experience, and we’re here anytime you need assistance.
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