Average
Based on 472 reviews
Unagi Scooters3.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!
Unagi Scooters (unagiscooters.com) has 472 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Showing 218 reviews with 5 stars · Clear filters
Sam H.
It’s cool great scooter
Reply from Unagi ScootersOct 28, 2024
Thank you so much! We’re thrilled to hear that you’re enjoying your scooter. If you ever have any questions or feedback, feel free to reach out. Happy riding! 🚲✨
Draydell
Better than expected. Lightweight, versatile, and extremely user friendly.
Reply from Unagi ScootersOct 28, 2024
We’re so glad to hear that you’re having a great experience! Our scooters are designed for ease and versatility, making your rides enjoyable. If you have any tips or favorite places you love to ride, we’d love to hear them!
Haerin
I have been enjoying my rental scooter! It’s light, it reaches a healthy speed, it’s quiet. Even though I don’t take it for very long rides, it’s a good option for me to take to my workout classes, grocery shopping, etc.
Reply from Unagi ScootersOct 18, 2024
That’s fantastic to hear! It sounds like your scooter is fitting beautifully into your lifestyle, making those quick trips more convenient and enjoyable. If you ever have questions or need support, don’t hesitate to reach out. Enjoy zipping around to your workouts and errands!
todd
The Unagi scooter is an absolute game changer for anyone looking for a scooter. Having used mine for over five years, I can confidently say it’s built to last. The scooter runs as smoothly today as it did on day one. It’s not just practical but also a real head-turner—people constantly stop to ask about it. Truly an amazing investment. I can't say enough good things about it. Get one. :)
Reply from Unagi ScootersOct 18, 2024
That’s wonderful to hear! It sounds like your Unagi scooter has truly enhanced your commuting experience and stood the test of time. Thank you for sharing your positive feedback and for being a long-time supporter of Unagi. Enjoy many more miles of smooth rides!
Yasin
This company really cares. I've got a Voyager, and it is by far the best combination of fast and light on the market right now. Range is excellent, and the app is pretty much the highlight of the experience (very Apple-like). I like not having to worry about my tires puncturing, and I've never had trouble getting ahold of customer service. Scrolled through some of the reviews here, and I've always gotten a response, by email, within a couple hours. They even sent me ad-hoc parts at no charge when I asked. If there's one improvement I hope for the next generation of scooter its that they add a built in mount for my phone on the scooter. After all, I can keep up with friends that are on bikes, but I don't like having to stop to pull out my phone for directions. I will be keeping my Voyager for sure, and will probably grab another one for my wife.
Reply from Unagi ScootersOct 10, 2024
Thank you for sharing your positive experience with the Unagi Voyager! We’re thrilled to hear that you’re enjoying the scooter and finding the app to be a highlight of your rides. Your suggestion about a built-in phone mount is a fantastic idea, and we appreciate the feedback for future improvements. We’re glad our customer service has met your expectations, and we look forward to continuing to support your commuting needs. Enjoy your rides, and we hope your wife loves her Voyager just as much when the time comes!
Vanildo
This company really sat down and thought about everything, this scooter it durable yet lightweight, easy to use and most importantly it's affordable thank you so much Unagi
Reply from Unagi ScootersOct 10, 2024
It’s wonderful to hear that you’re enjoying your Unagi scooter! We’re glad that the balance of durability, lightweight design, ease of use, and affordability meets your expectations. Thank you for choosing Unagi, and we appreciate your kind words. Enjoy your rides!
M D.
Scooter took longer then expected but performance speaks volume
Reply from Unagi ScootersOct 7, 2024
Thank you for your patience, and I’m glad to hear that the performance of your scooter has made a positive impression! If you have any further feedback or need assistance, feel free to reach out. Enjoy your rides!
Rudolph R.
So I signed up to rent a unagi voyager. But it's been almost a week and still no shipment. But if I want it faster coz they're low on refurbished ones I have to order a brand new one. So I did but the problem was I ordered a latte on refurbished one. So I thought it's gonna carry that order out. Nope I received a mist green one. So complained and c/s will be sending me a brand new latte and send my mist green back. Now tell me is that good customer service or what?
Reply from Unagi ScootersOct 4, 2024
It sounds like Unagi is working hard to make things right for you! Even though there was a mix-up with the color, it’s great to hear that customer service responded quickly and is sending you the exact model and color you originally wanted. Plus, getting a brand new latte Voyager sounds like a win! If you have any further concerns, it seems like their team is on top of it, and you’ll be riding in style soon enough!
