UnbindgearReviews of unbindgear.com

Reply from UnbindgearJan 21, 2026

Hi Art, thank you for your feedback, and we’re very sorry for the frustration this caused. We want to reassure you that we are a legitimate business and that we take all customer concerns seriously. After seeing your review, we located your email and are actively working on your request as a priority. You will be receiving a direct response from our support team shortly. We acknowledge that there was a temporary issue affecting our phone and email response times, and we sincerely apologize for the inconvenience. This is not the experience we aim to provide, and we are taking steps to ensure customers can reliably reach us. Our commitment is to make sure every customer is either satisfied with their purchase or fully taken care of through a proper resolution, including refunds when applicable. We appreciate you bringing this to our attention and giving us the opportunity to resolve this for you promptly.

Reply from UnbindgearJan 7, 2026

Hi Tony, we’re sorry to hear about your experience and understand your frustration. We take all customer concerns seriously and aim to resolve them fairly and promptly. To address your concern, a refund has already been processed. Our goal is always to ensure customers are either satisfied with their purchase or fully supported if an issue arises. If you have any remaining questions or need further assistance, please contact our support team directly at 1-888-698-8842 so we can assist you further. We are committed to transparency and continuous improvement and appreciate the opportunity to resolve matters directly.

Reply from UnbindgearJan 6, 2026

We’re sorry to hear that the product did not meet your expectations. As soon as this was brought to our attention, our support team reached out to you directly to review the concerns and explain available options. We have already offered a 50% rebate as an immediate good-faith resolution, and we are currently awaiting your decision. If you prefer to proceed under our return policy instead, we are also prepared to assist you through that process in accordance with our stated terms. We stand behind our policies and work closely with every customer to resolve issues promptly and professionally. Please respond to our support team so we can finalize the resolution that works best for you.

Reply from UnbindgearJan 5, 2026

Thank you for taking the time to share your experience, Patrick. We’re genuinely sorry for the frustration this caused—that’s not the experience we aim to provide. Our support team is currently reviewing your message, and while responses can sometimes take up to 48 hours during higher-volume periods, your concern has not been ignored. We are committed to resolving this promptly. Please reach out to us again directly through our official support channel with your order number so we can prioritize your case and resolve this as quickly as possible. Customer satisfaction and responsible business practices are extremely important to us, and we appreciate your patience while we fix this.

Reply from UnbindgearDec 26, 2025

Thank you for calling us back so we could discuss this directly. As we explained over the phone, we made an exception and sent a replacement drone to help resolve the issue. We’re always happy to work with our customers toward a solution.

Reply from UnbindgearDec 26, 2025

We’re very sorry to hear about your experience, and we understand how upsetting and frustrating this situation has been—especially when it involves a gift. That is not the experience we want for any customer. We want to be very clear: we are a legitimate business and take customer concerns very seriously, and we do offer refunds and support when issues arise. However, it’s clear that we did not connect with you in time, and for that we sincerely apologize. To address your concerns directly: Product & branding: The drone is manufactured overseas, which is why branding may be minimal. That said, we understand that this did not meet your expectations, and your feedback is taken seriously. App charges: The drone itself does not require a paid app from us. Some third-party app stores may offer optional paid features, which we do not control or profit from. We agree this should be clearer, and we are actively reviewing how this is communicated. Customer support: We’re very sorry you were unable to reach us by phone. During peak periods, response times can be slower than intended, and we are working to improve this. Most importantly: if you were charged and did not receive what you expected, we want to make this right. Please contact us directly by calling (888) 836-0984 so we can resolve this properly, including issuing a refund if it has not already been completed by your bank. We truly regret the frustration this caused and the impact it had on your gift-giving experience. Our goal is always to resolve problems fairly and promptly, and we are committed to doing that here. We appreciate the opportunity to address this and hope you’ll allow us to make it right.

Reply from UnbindgearDec 15, 2025

We appreciate you taking the time to share your experience. We take concerns about transparency and billing extremely seriously and want to address this directly. We understand how important it is for customers to feel fully informed and confident when placing an order, and we’re sorry for any confusion or frustration this caused. We are committed to resolving this promptly and ensuring your satisfaction. Please contact our customer support team directly at 1-888-698-8842 so we can review your order in detail, explain any charges, and take appropriate action—including adjustments or refunds if warranted. Our priority is to resolve any concerns quickly and fairly, and we appreciate the opportunity to make this right.

Reply from UnbindgearDec 15, 2025

Thank you for bringing this to our attention, Tammy. We take concerns like this very seriously and want to be absolutely clear that we do not add items to customer orders without authorization, nor do we engage in any deceptive practices. Regarding the mystery box noted on order #213664, this item can only be added if it was selected during checkout. That said, we understand how frustrating and concerning this situation feels, especially if your order has not yet arrived, and we sincerely apologize for the stress this has caused. We are fully committed to resolving this. We encourage you to contact our support team directly by calling 1-888 698 8842 so we can review your order in detail, confirm exactly what was selected at checkout, and take the appropriate next steps—whether that is clarification, removal of an item, a refund where applicable, or ensuring prompt delivery of your order. Our goal is always customer satisfaction and transparency, and we want the opportunity to make this right for you. Please reach out to us so we can resolve this as quickly as possible.