UnbindgearReviews of unbindgear.com

Reply from UnbindgearJul 2, 2026

We're delighted to hear that your experience with our team was a positive one. Providing prompt, reliable service is always our goal, and we're pleased we could assist you. If you ever have any questions or need additional support, we're always here and happy to help.

Reply from UnbindgearJul 2, 2026

We appreciate you taking the time to share both the positive and challenging parts of your experience, Deb. We're pleased we were able to quickly assist with updating your order and processing the credit. We're sorry to hear the solar charging pack has not performed as expected and that the instructions were difficult to follow. That is not the experience we want for our customers. We'd like the opportunity to review this further and help determine whether the issue is related to the product, its operation, or if a replacement or other resolution is appropriate. At your convenience, please reply with your order number and the best contact information so our support team can review your purchase and work with you toward a satisfactory resolution.

Reply from UnbindgearJun 16, 2026

We appreciate you sharing your feedback and are sorry to hear that the product did not meet your expectations. We recognize how disappointing it can be when an item does not perform as anticipated, especially after making an investment in it. Our team would like the opportunity to review your order and work toward a resolution. We previously requested your order number or the contact information used when placing the order, but have not yet received a response. Please reply with those details so we can investigate the matter further and determine how we may assist. You may also contact us directly at 1-888-698-8842, and one of our representatives will be glad to discuss your concerns and explore available options. We look forward to hearing from you and helping address this issue.

Reply from UnbindgearJun 9, 2026

We appreciate you taking the time to share your feedback and are sorry to learn about the issue you experienced with the extra battery. We recognize how frustrating it can be when an accessory does not function as expected. After reviewing the matter, we found that the purchase was made more than six months ago, which places it outside our warranty and support coverage period. As a result, we are unable to provide a replacement battery or offer compensation, including courtesy accommodations. While we understand this is not the outcome you were hoping for, our policies are in place to ensure consistency and fairness for all customers. We value your business and regret any disappointment this situation has caused.

Reply from UnbindgearMay 19, 2026

Hi Dylan, we’re sorry to hear about your experience and understand the frustration caused by receiving an incomplete order and the concerns that followed during the support process. This is not the level of service we aim to provide to our customers. As discussed with our team yesterday, a full refund has been issued for your order. Depending on your bank or payment provider, the funds may take several business days to appear back in your account. We take customer feedback seriously and appreciate you bringing these concerns to our attention. Our team remains committed to reviewing and improving both our communication and customer support experience to ensure issues are handled more clearly and effectively moving forward.

Reply from UnbindgearMay 14, 2026

We appreciate you bringing this to our attention and regret the mix-up with your order. We recognize how frustrating it can be to receive an item that does not match expectations, and our team worked promptly to address the concern. A full refund has now been processed, and we’re pleased we were able to provide a resolution. We also value your feedback regarding our product advertising and promotions. Comments like yours help us improve both our product listings and overall customer experience. We’re glad our customer support team was able to assist you, and we remain committed to providing responsive service and dependable resolutions whenever issues arise.

Reply from UnbindgearMar 16, 2026

Hi Jason, Thank you for taking the time to share your feedback. We’re sorry to hear that the torch you received did not match your expectations, and we appreciate you letting us know about the issue with receiving two units. We take concerns like this very seriously and want to make sure your experience is properly reviewed and resolved. Our team would like the opportunity to look into your order details so we can understand exactly what happened and help make this right for you. Please contact our customer support team at 1-888-698-8842 and provide your order number or the email address used when placing the order. You can also reply directly to this message with those details if that’s easier. Once we have that information, we will review the order, verify the product sent, and assist you with the return process or any other resolution needed. We’re glad to hear the shipment arrived quickly, and we truly appreciate your feedback as it helps us improve both our product listings and our service. Our goal is to ensure every customer is satisfied or that their issue is fully resolved, and we look forward to helping you with this.

Reply from UnbindgearJan 13, 2026

Thank you for taking the time to share your experience, Dan. We take feedback like this very seriously. We’re truly sorry for the frustration and inconvenience you encountered. What you described is not the experience we aim to provide, and we understand why this situation led to disappointment. When an order does not arrive as expected or communication feels drawn out, that’s on us to make right. We want to be very clear for both you and anyone reading this: we do not engage in bait-and-switch practices or intentional misrepresentation. When errors occur—whether due to fulfillment issues, product mix-ups, or inventory problems—we work to resolve them as quickly and fairly as possible. In your case, we’re glad a full refund was ultimately issued, but we acknowledge that the process should have been smoother and faster. For transparency, we actively review complaints and use them to improve our fulfillment checks, customer support response times, and product clarity. We also maintain open records with our payment processors and banks, and we prioritize resolving disputes directly with customers whenever possible. If you—or anyone else reading this—has an unresolved concern or would like additional assistance, we strongly encourage you to contact us directly so we can help immediately: 📞 Call: 1-888-698-8842 Our goal is always one of the following: • Ensure the customer receives exactly what they ordered • Or provide a clear, fair resolution such as a refund or replacement We appreciate you acknowledging that the refund was completed, and we regret that the experience leading up to it did not meet expectations. We remain committed to improving and to treating every customer fairly and transparently.