UnderPricerReviews of underpricer.com

Reply from UnderPricerJun 10, 2024

Dear Eve, We apologize for the concerns regarding your upcoming trip to Rome. We strive to provide accurate information and regret any confusion caused. To investigate this matter thoroughly, we attempted to use the provided details (Reference number: 4677, Email: [email protected], Phone number: 9547164375). Unfortunately, these details are invalid and not showing in our system. Please provide the correct email, booking ID, or phone number to assist you promptly. Your cooperation is essential for resolving this issue. Thank you for your understanding and assistance. Sincerely, Underpricer Team

Reply from UnderPricerJun 4, 2024

We sincerely apologize for the frustrating experience you’ve had with your booking. We understand how upsetting it can be when unexpected costs arise and disrupt your plans. Pricing in the travel industry can indeed be complex and varies due to several factors: Different Inventory Management: Airlines and third-party agencies may have different availability and inventory, affecting the pricing of seats and services. Special Deals and Promotions: Airlines sometimes offer exclusive deals on their own websites that may not be available through third-party agencies. Pricing Strategies and Algorithms: Customized pricing can occur based on browsing history, location, and other factors, leading to variations in cost. Service Fees: agencies often include service fees, which can contribute to higher overall prices. We deeply regret that these complexities led to such a significant price difference and the inconvenience of having to repurchase seats. Your feedback is invaluable and will help us improve our service to prevent such issues in the future. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Sincerely, Underpricer Team

Reply from UnderPricerJun 4, 2024

Thank you for your feedback. We apologize for the delay in issuing your ticket. Rest assured, no charges have been applied, and we've requested the cancellation of your booking. Our processes, including payment and identity verification, coordination with airlines, and securing seat availability, are essential to ensure a smooth experience. Factors like fare changes, high volume of requests, and compliance checks also contribute to the time taken. We appreciate your understanding and patience. If you have any further questions, please feel free to reach out. - Team Underpricer.com

Reply from UnderPricerMay 22, 2024

We are very sorry to hear about your experience and take such claims seriously. To address your concerns and investigate the matter, could you please provide your email address and booking ID? This will allow us to thoroughly investigate your claims and provide you with the necessary clarification. Thank you for your cooperation. - UNDERPRICER TEAM

Reply from UnderPricerApr 29, 2024

Thank you for reaching out and sharing your feedback on Trustpilot. We genuinely want to assist you with your concern. To investigate and resolve the issue you've raised, could you please provide us with the following information: Booking ID (if applicable) Email address used for the booking Phone number associated with the reservation Having this information will enable us to address your concerns promptly and efficiently. Please feel free to reply to this email with the requested details, and we'll prioritize resolving your issue as soon as possible. Thank you for your cooperation. - UNDERPRICER TEAM

Reply from UnderPricerApr 15, 2024

Thank you for sharing your feedback with us on Trustpilot. We appreciate the opportunity to address your concerns and provide clarification. Upon reviewing your reservation, we can confirm that seats have been successfully assigned for both your outbound and return flights. To verify this information, we kindly ask you to visit the United Airlines website where you can confirm the validity of the details. Additionally, our resolution team has made efforts to reach out to you regarding the assigned seats. We understand the importance of ensuring a comfortable and smooth travel experience for our customers, and we are here to assist you with any further inquiries or adjustments you may require. Please don't hesitate to contact us if you have any additional questions or if there's anything else we can assist you with. Your satisfaction is our priority, and we are committed to providing you with excellent service. - UnderPricer.com

Reply from UnderPricerApr 10, 2024

Thank you for reaching out to us regarding your recent seat purchase and concerns about the price difference compared to purchasing directly from the airline. We understand your inquiry, and we would like to clarify our seat purchase policy. Please note that the service for seat selection is non-refundable, even within 24 hours from the booking. Additionally, the price of seats can change from time to time, and the product is non-transferable to another person or to a new ticket in case of a voluntary exchange. Seats can only be transferred to a new ticket in the event of a major involuntary flight modification. The price for seat selection is established by the airline depending on the category. When you access the "SELECT SEAT" button, you are redirected to the seat selection map where the availability and price of seats are disclosed. Please be aware that the price may vary according to the seat location. We apologize for any inconvenience this may cause and appreciate your understanding of our policy. - UnderPricer.com

Reply from UnderPricerMar 11, 2024

Thank you for taking the time to leave a review on Trustpilot. We greatly appreciate your feedback and the opportunity to address your concerns. After investigating your case with our waivers team, we can confirm that following the schedule change, new seats were automatically assigned from our end. This means that the seats you previously paid for have been applied to the new schedule. The information provided by our waivers team is directly from the airline. Based on this confirmation, we believe there should be no refund required, as the service you paid for will still be utilized. We apologize for any inconvenience this situation may have caused. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We're here to assist you in any way we can. Thank you again for bringing this to our attention, and we appreciate your understanding. - UNDERPRICER.COM