Unique Medical SupplyReviews of uniquemedsupply.com

It took over a week to get my order. I called them five days after I placed my order and they had not even shipped the order out yet. They blamed it on COVID although I have been ordering all year and have been getting product within a few days

We needed a wheelchair. Ordered it on a Monday with 3-5 days shipping. Was delivered over a week later. We had to call and keep inquiring about it before anything was done. There was no urgency in shipping out merchandise.

I ordered a pink, breast cancer awareness for my mother. A rollator arrived in 2 days, but it was not the right one. It was blue. I immediately called and was told to send pictures, which I did. I also included a picture of the shipping label This was on the 29th of July. A return shipping label was sent for me to return the rollator. I did that. Today, the 9th of August, I am still waiting for the correct rollator to be sent. The money has not been credited to my account either.

Well I ordered parts for Rascal the 305 a basket for the back the throttle control electric switch they sent me the wrong ones the bass goes on the back and there's no bracket to hook to the the Rascal so it's either missing parts or they sent me the wrong ones that's why only rated to

When I placed my order for a manual lightweight wheelchair with removable arms and leg rest. I got confused when I picked the chair instead of the K-4- lightweight chair I was wanting I somehow ended up with the K-1- Basic Extra Wide wheelchair. Then when I contacted your customer service department Christine didn't explain why I'm being charged a 25% fee when the chair still has the wrapping on it and I put it back into the box right away, so it hasn't been used at all? So now once I get the refund less the 25% fee returned to my credit card I'm not going to be able to order the chair I thought I'd been ordering in the first place, which means your company has just lost a customer that could have become a long time shopper with you. I'm very unsatisfied with your entire customer service and I will NOT TELL THE OTHER PEOPLE I KNOW THAT A WHEELCHAIR BOUND TO USE YOUR COMPANY...... I won't expect to receive any reply from Unique Medical Supply.

Damaged wheel chair arm rest cracked pc.missing damaged @ delivery box should have been in another ship box high price of chair also . Not happy!

Called and asked about returning this one as it almost to small for husband. Never got any return calls to get it exchanged for a little bit bigger one. Won't buy online again. Thank you Janet McInturf

I ordered a Medline walker for my 89 year-old mom and the site sent me a confirmation e-mail for my order and said they would send me an e-mail with the tracking information. I ordered the walker on Tuesday, September 24, 2019, never received a tracking e-mail and the walker was delivered to my mom's apartment Thursday, the 26th. This could have been a huge problem. A neighbor knocked on my mom's door that evening and told her she had a big box outside her door and took it into her apartment for her. Someone could have walked off with. Mom loves the walker, but I wouldn't order from Unique Medical Supply's website again. I also would not order a Medline walker again either. It has 4 large VERY sticky stickers on the frame that do not peel off and they are not paying us to advertise for them with their name on the cheap canvas bag that attaches with Velcro strips under the seat. I'm going to purchase a wire basket to put under the seat from a medical supply store in my neighborhood.