United Car CareReviews of unitedcarcare.com

It a wast of money to go with this company I paid for the best warranty they off everything cover the say now my air conditioner leaking and the don’t what pay thing it go some kind of main holes it leaking Freon from it and the don’t what to pay but warranty cover everything but bake pads the use the business to use their company to make them money paid a lot for this warranty had no need to but this one time and they don’t what to pay for anything they told me the don’t cover the holes on the car that is a part of the engine and the air they some pay some of the bill it’s cost 1100 just to put a holes on the car. Right when need to you the insurance it’s no help to me it is not for anything like they said in the warranty

If you want to waist your money this is a great place to do it. Iv had 3 issues with my truck in 3 year and they have covered nothing. My truck has been in the shop for two week wanting for them to make a decision even tho it states in the contract that the turbo is covered. If you use this warranty company you will be really disappointed and paying for any fixes out of pocket

I purchased an extended car warranty contract from United Car Care through Hgreg when I bought my 2017 Hyundai Santa Fe back in August, 2020 with 43k miles. I had all required maintenance done on the car since then and never had any issues. In December, 2022 I felt that my car was struggling to accelerate (about 18k miles have been put on the car since August, 2022) and started stalling when attempting to increase speed. I had it towed to a local mechanic in West Boca and they told me that my car was making noise and that my engine needed to be replaced. I then had it towed to Hyundai in Coconut Creek, FL because I wanted Hyundai to handle the issue and get a second opinion. The mechanic who has been handling my car since I brought it in (at the time of this email, about 2 months) said that the Rod Bearings failed resulting in damage to the engine. My car came in to Hyundai with full, clean oil. That mechanic has 40 years of experience. The mechanic also said there were metal shavings in the oil pan and engine, indicating a breakdown of the rod bearings. UCC demanded that the mechanic tear down the entire engine in order to prove the failure beyond what was already presented to UCC through their own inspector and the mechanic at Hyundai. The cost to tear down the engine was over $2,000.00 dollars. UCC said that they would pay ONLY if they approve the claim. Hyundai agreed to charge me only half. I paid $1,000.00 dollars out-of-pocket for them to, essentially, dismantle the entire engine. UCC sent their inspector out who took videos and pictures. I have never received a copy of their report OR any correspondence in writing. They denied my claim. Their reason, which was given to me ‘verbally’ over the phone, was “failure of the rod bearings due to lack of lube and continue of operation”. Again, my car came in with clean oil and full. Hgreg is pushing this company on their customers but when a claim actually is made, UCC does not want to pay these legitimate claims. I spent $3,800.00 dollars on this contract. My engine died with no warning other than some sluggish acceleration which I responded in a reasonable manner given the particulars of my experience with the car.

SAVE YOURSELF THE FRUSTRATION My claim was denied for a part specifically listed and covered in my policy. UCC denied the claim and never provided me a written reason for the claim denial. UCC did not respond to my written requests nor my voicemail message to the claims manager who my claim agent referred me to “Randy”. UCC only responded to my online complaint with the following info (paraphrased) ‘The only way the transmission can fail this manner is if it were shifted into at a high RPM. The claim is denied.’ Implying driver misuse to avoid the repair claim, despite many existing documented cases online of this exact transmission failure. I promptly canceled my policy and used the refund to pay for the repair. SAVE YOURSELF THIS FRUSTRATION I strongly recommend other potential UCC customers avoid this company… Instead put the money you would have spent on the warranty in a savings account, for potential repairs. Avoid their false sense of coverage and the inevitable frustration and wasted time. Sharing my experience here, with the hopes of saving others from this frustration.

Very bad experience

Had an issue with my truck and took it to a GMC dealer. They told me what the issue was and I contacted United Car Care. They sent a 3rd party adjusted to look at my truck. GMC called and said that United Car Care rejected my claim becuase of "dirt and debris" which is excluded from my warranty. Now I am out $1550 to get my vehicle fixed, have a completely useless $4500 warranty through this joke of a company, and feel screwed. So I would recommend avoiding this company becuase they will take your money and think long and hard, they can deny everything becuase vehicles get dirty driving down the road. I do not take my vehicle off road and stay on paved roads 98% of the time, so this can happen to you as well. Buyer beware! Update - Response to Owner: There was an issue with my car, not caused by me and you will not cover. You refuse (deny) and GMC refuses to pay, so I am left paying. I purchased an extended warranty and you chose to deny the claim, your reasoining is a lame excuse. We dont have to worry about any of this any longer becuase I have gone to the dealer last week and canceled my policy. I am just bummed I paid the small amount that I paid.

So last June United Car Care replaced my transmission with myself only having to pay the deductible which was great. However, this past weekend my transmission started bouncing in and out of gear while trying to accelerate. I took it back to the same place that did the repair initially and, due to mileage exceeding the contract amount-though we only have been driving it around town- there is no warranty on the transmission United provided. I do not know where they received the aftermarket transmission but it did not even last a year before failing. Had I known this was going to be the end result, I would have just paid for a new transmission first and not even deal with United Car Care. UPDATE: The mechanic did reach out to try to talk with someone and they were told that unfortunately you were unable to help.

My car has been in the repair show for 14 days as of today awaiting approval from United Car Care to be fixed. I have been without a car this entire time. No rental! I've called numerous times and was told they would call back and neither I nor the repair shop has heard from them. My warranty expires in less than two weeks. I truly feel like if that wasn't the case I would be treated much better than this! PLUS, my car was in the repair shop earlier this month for the same issue, they made me wait 15 days for a USED part to arrive. I had a rental car for 12 days and they would only cover 7, saying that was the max. My car was in the repair shop that long because it took them that long to approve and find the part, then have it shipped!!! Not my fault! They refused the new part that the repair shop could get in 24 hours. Now that USED part was bad and I'm back in the this same cycle. Calling the supervisor is proving to be a joke as he will not return my call. I am at a loss and don't know what else I can do at this point. This is beyond unacceptable!