United Pro Van LinesReviews of unitedprovanlines.com

Reply from United Pro Van LinesJun 9, 2023

Hi There, and thank you for replying so quickly to our inquiry on clarifying who we're speaking with. Based on the information you sent us, I was able to find your information. We politely disagree with the "NO customer service" comment, as we have multiple records of contact with you. Please feel free to call us at 866-842-7373 and we'd be happy to answer any questions you have at any time as well as do everything we can to get the situation rectified. Meanwhile, you provided your phone number in the trustpilot reply so I will have someone from customer service reach out to you right away. The phone number you included in your reply to trustpilot is different than the number we have on file, so we will reach out right away.

Reply from United Pro Van LinesApr 25, 2023

Thank you for your feedback. First, we would like to apologize that you didn`t have a favorable experience during your move, that is never our objective. We reviewed the phone call with your sales rep, and yes 2 queen mattresses were mentioned along with everything else that was on your inventory list of items to be transported. During the verification process we asked "is the inventory list correct at this time". The answer to this question was "yes". All additional fees are listed on your estimate under "Understanding your Estimate" 2nd paragraph "Additional fees and Accessorial Services" this includes the long carry fee. We asked during the call if a truck could get to within 100 feet of the entrance, the response was yes. Upon delviery, this ended up not being the case and as per the above mentioned section, additional long carry charges would then apply to which you then refused. You had a binding to not exceed estimate with United Pro Van lines based on the items that were given to your estimator upon booking. If any additional pieces, packing services, cubic feet or labor services are added to those quoted, the customer shall be charged for these services. In view of the fact that there were extra items, cubic feet and or services at the origin location then additional charges apply accordingly. We understand that this was a fast move for you. We are unsure of the circumstances surrounding your move but we certainly sympathize that it is a hectic time in our customer`s lives. Usually reservations are booked at minimum a few weeks in advance so additional precautions are taken to prevent overages, however with only a few days notice this ended up negating those measures. You're more than welcome to call customer service at any time, which I see you've done so a few times already. All of that said, we wish you well and good luck in your new home.