Universal Windows DirectReviews of universalwindowsdirect.com

I love my new windows and sliding door . The entire team of Universal Windows were amazing, friendly, and professional.

Had my estimate done today and I can't wait. Grant made the whole thing painless. He explained everything and showed me all the choices and even got me set up with a payment plan all at the same time. Definitely nice to have someone to laugh with when making a big purchase.

We have had windows put in two different houses. They are very good quality and they have the best warranty. The salesmen are very professional and ver knowledgeable about all the products. Highly recommend this company.

With a few hiccups in communication at the half way point of this transaction, everything from signing the contract and meeting the crew (who installed the siding on our ‘oldie but goodie’ garage) went smoothly. After downloading the Hover app and taking pictures of the garage, Josh(Sales Rep) showed up to look over the garage and give us an estimate. I had 3 other estimates and the price point came right in the middle. The selling point for me was Josh. It’s hard to give up 1/2 of the payment at signing and then almost another 1/2 of the payment to the warehouse before anything is even done. I was putting ALOT of faith in Universal to follow through. Once I finally received a follow-up call from Universal, an appointment was set-up and the supplies were dropped at my house. I received a call from Eric who seemed to be the lead man with the installation. Being that it was December, weather was questionable. But he would always call and let me know what time and when they would arrive. With 4 installers and inclement weather, the job took approx 2 days. I am very happy with the finished product. The garage is very old and lots of adjustments had to be made to make it work. I appreciate the time and explanations I received while watching. I’ve seen good and bad reviews for Universal Windows, but I would recommend them if asked. Thanks.

Installers were fast and cleaned up thoroughly. I can see no issues with installation or windows. I would definitely recommend.

We were hesitating getting windows and Universal Direct helped us decide and answered all our questions. I was able to contact them and our sales rep without any problem. The installment was made by absolute professionals who were very knowledgeable explained everything again. Also, it's reassuring to have the outstanding warranty.

Rodney, Tyler, and Jordan did an amazing job on our install! They arrived in the time frame and got right to work. They were polite and very nice to work around my toddler and senior dog. They managed to get 2 bedroom windows, a huge picture window and a bay window replaced in 4 hours! Rodney even tightened the screws on my front door that were a little loose. The windows look great and we are so excited to no longer be leaking heat!

Noah and his crew were great!