Universal Windows DirectReviews of universalwindowsdirect.com

Very knowledgeable and polite and easy to communicate with person.

We were very reluctant about any company after our horrible experience with A-1 Superior Home improvement, but we had broken windows after one of the storms so we had to do something. So glad we chose Universal. I do not know if they were the cheapest but I feel they all probably range pretty closely. It is just a matter of what quality you get. We chose to go with the midgrade windows as opposed to the cheapest. They obviously cost a little more but, WOW what a difference. The entire process took a little over 6 weeks from the time we ordered to to installation. Installation was done in 1 day. Installers were very professional, did a great job and finished quickly. We are very pleased with the outcome. They are brand new, so, I cannot attest to how well they hold up but the upgraded ones do come with a lifetime warranty that is transferable. We would choose Universal again if we had to do it over.

Over all, a great experience. All the personnel associated with the company were excellent ... knowledgeable, personable. Scheduling was very smooth. The installer was efficient and very helpful. The only minor downside was a bit of pressure to sign immediately which doesn't encourage the natural desire for an independent cost comparison. However, the price was within the range of other suppliers. I had checked with 2 other companies. The first wouldn't even give an estimate because I had only 2 windows to be replaced. The second gave me a estimate over the phone without even seeing the work that needed to be done. Consequently, UWD really wanted the business, and the price was within the expected range. I would certainly recommend that UWD be among the companies that one considers. I would again.

The windows look great, the only thing that made it even better was the installers they did a beautiful job. It couldn’t turned out any better! Thanks to the installers and Windows Direct. M. Johnson

Just got the rest of my windows done. I split the house in two jobs to make it easier to pay off. Universal Windows from start to finish in all aspects were great. Definitely will use them again any day. Installers are so professional you don’t find a company like this one anymore. Thank you to everyone! And always, “I love my windows”😜

Jake Frantz was the salesman. He was professional, thorough and explained the products well!! The install team was exceptional!! John Baker #2 was the crew leader. They were on time. They answered my questions. The install was great!! They cleaned up well! I am very pleased with my new windows!!

UWD great job!! Very efficient, professional and friendly. Loved the attention to detail with the install!!!

Universal Windows - what can I say? Price: reasonable Sales Agent: knowledgeable, friendly, down-to-earth. We felt very comfortable with having him share his knowledge with us. Communication: We were contacted as soon as our product was ready. Even when we had to reschedule the install it was no problem. Installation: Really good. The installers were friendly, fast and knowledgeable. They were able to find an issue we may have with a section of our gutters we wouldn’t have known about prior to the installation. Overall: We are pleased with the entire process. We will recommend Universal Windows to everyone we know.