Reply from University Of OptionsJun 6, 2025
We understand your frustration regarding your experience with our programs, and we appreciate you bringing these concerns to our attention. We aim for transparency and customer satisfaction, and we'd like to clarify the situation from our perspective, addressing what we believe may be misunderstandings regarding your bot and Replicator program journey.
You mentioned that you received a refund for the option program, and we're glad we could resolve that initial concern for you. Subsequently, when you expressed dissatisfaction with the bot program, our representative, Shawn Moore, discussed the new Replicator program with you. Our records indicate the Replicator was offered at a significant discount of $4,000, conditional on forgoing the refund for the bot, as an alternative solution to the issues you were experiencing. This was intended to provide you with a potentially more suitable product.
Delays in new product development can unfortunately occur as we strive to ensure the best possible performance and features, and we do apologize for the extended waiting period you experienced.
Regarding your refund request for the Replicator, our standard policy, which is typically communicated at the point of sale, states a 90-day period for refund eligibility from the date of purchase. In the case of the Replicator, this period would have commenced from the purchase date of August 15, 2024. This is clearly stated in our terms and conditions, refund and privacy policy. All of which you agreed to when you purchased our products.While we understand you signed an agreement related to the Replicator on March 20, 2025, the terms of purchase, including the refund window, are tied to the transaction date when the financial commitment was made. The subsequent agreement would formalize terms of use and service rather than retroactively alter the purchase date's refund eligibility window.
We also understand Shawn Moore may have indicated a refund would not be an issue. While our representatives strive to assist, final refund decisions, especially those outside standard policy timelines, must be processed and approved by designated personnel like Dan or Audry, as Shawn correctly advised. It's possible there was a miscommunication or misunderstanding regarding the conditions under which a refund for the Replicator could be issued after the standard 90-day period from its purchase had passed.
We value your business and would like to ensure all your concerns are properly reviewed. We encourage you to reach out to Dan or Audry directly, as previously suggested, to discuss your specific situation and documentation in detail. While we must adhere to company policies, we are open to reviewing the full history of your account to ensure all procedures were followed correctly and to see if any alternative resolution can be found.
We are committed to learning from every customer experience and regret that yours has led to such frustration.