Ryan
Kasie was very helpful with assisting…
Kasie was very helpful with assisting me via chat!
Reply from Upstep Custom OrthoticsJan 19, 2024
Thank you for sharing your experience with our online chat!

Great
Based on 3,671 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Ryan
Kasie was very helpful with assisting me via chat!
Reply from Upstep Custom OrthoticsJan 19, 2024
Thank you for sharing your experience with our online chat!
Anna L.
Guided by Mary. She answered all the questions I had about the company
Reply from Upstep Custom OrthoticsJan 19, 2024
Mary is always ready to help! Thanks for sharing!
Mary
I worked with Kristen to understand the ordering process and how to use my gift voucher. She was very helpful and wonderful to work with!
Reply from Upstep Custom OrthoticsJan 18, 2024
Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts and experiences with us.
cris
Kasie was great! Thank you.
Reply from Upstep Custom OrthoticsJan 18, 2024
Thank you for sharing your thoughts with us! We will be sure to remind Kasie how great she is!
Chris L.
Kasie was super helpful in answering my questions. Fast, accurate, with links right to what I needed. A+ service!
Reply from Upstep Custom OrthoticsJan 18, 2024
A+ service is what we strive for. We believe that customer satisfaction is key to success. We aim to provide top-notch service and always go above and beyond for our customers!
Steven S.
Excellent service on the phone. Thank you.
Reply from Upstep Custom OrthoticsJan 18, 2024
Thank you for sharing your experience with us!
customer
It was a quick response time and very helpful and accommodating. KASIE was great!
Reply from Upstep Custom OrthoticsJan 18, 2024
Quick and efficient is the way we like to roll! Thanks for sharing!
Matt M.
Kasie was very helpful in answering my questions, as I’ll look to see the charges to my credit card reversed after changing the charge to my HSA VISA card.
Reply from Upstep Custom OrthoticsJan 18, 2024
We are so happy to hear Kasie was able to assist you in a payment swap! Thanks for choosing Upstep!