Great
Based on 3,671 reviews
Upstep Custom Orthotics4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Bill V.
Great insoles. Customer service is amazing.
Reply from Upstep Custom OrthoticsSep 28, 2023
Thank you, William. We see you have been helped by both MAry and Samantha, and we are so thrilled you had a delightful experience with each one!! Have a wonderful day! Thanks for the 5 stars!
AJ
Easy to place an order and easy to use web site.
Reply from Upstep Custom OrthoticsSep 28, 2023
Thank you! Hearing our website is user-friendly is very important to us. We do our best to make frequent updates and changes to provide a pleasant experience for our customers! Thank you for the 5 stars!
Valued C.
Samantha was very respectfully and professional help me
Reply from Upstep Custom OrthoticsSep 28, 2023
You are so welcome! It is our pleasure to provide the best care possible to all our customers! Welcome to the Upstep family!
Scarlett
I have received my custom orthotics, and I was wondering if the 3/4 length one was even going to work. As I was looking on the website for information, Mary in the chat popped up. She was very helpful and answered all my questions and gave me good information. I have 180 days to try the orthotics out, which is more than fair. We'll see how they do!
Reply from Upstep Custom OrthoticsOct 4, 2023
With our money-back guarantee, you can shop with confidence, knowing that if for any reason you are not completely satisfied with your purchase, we stand ready to make it right. Your peace of mind and satisfaction are of the utmost importance to us.
Erin O.
The customer service rep Kristen answered all of my questions above and beyond. Might be the best employee you have.
Reply from Upstep Custom OrthoticsSep 28, 2023
We are a big fan of Kirsten too!! Happy to hear your experience with Upstep was a pleasurable one! That is what we aim for! Thank you for the review! You made Kirsten smile!
Justin
Quick and professional response to concerns. Well done!
Reply from Upstep Custom OrthoticsSep 28, 2023
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!
Nolan W.
Mary, is very helpful and understanding what I was going with my orthopedics. Was able to make the process easy and quick. Thank you so much for resolving my issue.
Reply from Upstep Custom OrthoticsOct 4, 2023
Bringing joy to our customers and their families is what drives us every day. Thank you for being a part of our journey.
William P.
Samantha was responsive and very helpful.
Reply from Upstep Custom OrthoticsSep 27, 2023
Thank you, William! We are happy to know your experience with Upstep, and Samantha was a successful one!
