Larry D Owens S.
Mary was very helpful
Mary was very helpful. She had a very pleasant attitude. Very helpful. Pleasure to talk too.
Reply from Upstep Custom OrthoticsSep 6, 2023
Thank you! You made Mary smile!

Great
Based on 3,671 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Larry D Owens S.
Mary was very helpful. She had a very pleasant attitude. Very helpful. Pleasure to talk too.
Reply from Upstep Custom OrthoticsSep 6, 2023
Thank you! You made Mary smile!
Richard R.
The ordering process was easy, the instructions on taking photos was pretty good, While ordering I was contacted by Kristen Rizzo and she was very helpful in answering my questions
Reply from Upstep Custom OrthoticsSep 6, 2023
Thank you for providing the information we need to design your new custom orthotics!
Michael
Very Easy and simple to navigate through the buying process
Reply from Upstep Custom OrthoticsSep 6, 2023
We are very pleased to hear this. 5 stars makes us extremely grateful!
Donna M.
All questions answered quickly.
Reply from Upstep Custom OrthoticsSep 6, 2023
Thank you for your feedback!
Consumer
Chatted with Samantha regarding everyday orthotics and orthotics for exercise/ sports. She answered all my questions and was very helpful!
Reply from Upstep Custom OrthoticsSep 6, 2023
Thank you for haring your experience! We are here for you the best way possible- the UPSTEP way!
Elliot S.
Mary was knowledgeable and very helpful with my needs
Reply from Upstep Custom OrthoticsSep 6, 2023
Thank you kindly! We appreciate you taking the time to lave your feedback!
customerouchyfoot
Order placed. Lots of questions during order process, which seems good. Fingers crossed.
Reply from Upstep Custom OrthoticsSep 6, 2023
Thank you for providing the information we need to design your new custom orthotics!
Rachael W.
KASIE was great and helped me navigate the remake process when I was having a lot of pain with my current Upsteps. I appreciate the company has this option and also provides another 120 days to try the new ones.
Reply from Upstep Custom OrthoticsSep 6, 2023
We are here if your orthotics need to be tweaked. Thank you for taking full advantage of the perks we offer!