Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics Reviews | Read Customer Reviews of upstep.com

Upstep Custom Orthotics reviews

Showing 2,768 reviews with 5 stars · Clear filters

jason
Mar 30, 2023
One of my two is not right and exchange
Very quick response and very quick to make my complaint right.
Reply from Upstep Custom OrthoticsMar 31, 2023
We are glad we were able to rectify the issue you had. That is why we are here!
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Dwayne F.
Mar 29, 2023
Incredibly helpful
Incredibly helpful. Stayed with me through the transaction. Great service!
Reply from Upstep Custom OrthoticsMar 31, 2023
Thank you!
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Cynthia M.
Mar 28, 2023
Thanks Samantha and Upstep.
Samantha is always quick to respond and help with any situation I might have. I love the Upstep Orthotics. First time in a long time that my feet haven’t hurt. Thanks Upstep.
Reply from Upstep Custom OrthoticsMar 31, 2023
Hello Cynthia- you are a pleasure to assist!! More importantly, wow! No more pain!!! Thank you for choosing Upstep!!! We couldn't be anymore grateful!
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Joshua L.
Mar 28, 2023
Kasie Earley for Prez
I had some questions about the current sale and also which orthotic to choose. Kasie was very helpful and pleasant. Thank you!
Reply from Upstep Custom OrthoticsMar 31, 2023
You never know! Maybe one day she will run for President and you'll know who to vote for! For now, Kasie was thrilled to hear this and we are glad we can help!
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Liz
Mar 28, 2023
Answers were clear and informative for…
Answers were clear and informative for me to make a decision.
Reply from Upstep Custom OrthoticsMar 31, 2023
Thank you!!
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Dustin M.
Mar 28, 2023
Another positive experience with the…
Another positive experience with the Upstep CX department. Chat function is awesome. Very fast and user friendly.
Reply from Upstep Custom OrthoticsMar 31, 2023
We love the positive review just as much as you love your positive experience!!
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customer Kelly W.
Mar 28, 2023
I love my new orthotics
I love my new orthotics. I had been in pain for months and now it feels good to walk again. It took a few months to get here but it was worth the wait.
Reply from Upstep Custom OrthoticsMar 28, 2023
Thank you for the patience while we navigated through a delay. Now you can see why our orthotics are in high demand. You are walking pain free! We are glad you waited and even better- you're happy again!
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Elise
Mar 28, 2023
Staff fast to send return label
Staff was fast to send return label as I found orthotics too short for my aerobic shoes. They offered to rework the orthotics but given the time it took to receive them due to increased demand I decided not to take them up on their offer.
Reply from Upstep Custom OrthoticsMar 28, 2023
Hello- Looking into your order, we can see a return has been started. We offer many platforms for communication that way if our call center is busy you can contact us via chat or email. We are glad you were able to get things taken care of.
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