Great
Based on 3,671 reviews
Upstep Custom Orthotics4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Michael D.
Box for impressions was delivered quickly
Reply from Upstep Custom OrthoticsJan 25, 2023
Great!! Thank you for choosing Upstep! We cant wait to receive your impression so we can begin bringing your new orthotics to life!
Mary A.
I continue to be amazed at the customer service 10++. I can't wait to see the end product🤗.
Reply from Upstep Custom OrthoticsJan 25, 2023
Wow! We love to hear this!! Thank you so much!! We cant wait to finish designing your new orthotics!! We really appreciate you!
Sue K.
Samantha was great help.
Reply from Upstep Custom OrthoticsJan 25, 2023
Thank you so much, Sue!! You are a pleasure to assist!
Charlotte B.
I love this product..I have ordered once, and now ordered another 2 pair! Thanks for the discount!
Reply from Upstep Custom OrthoticsJan 25, 2023
We love that you love your orthotics!! Amazing review! Thank you very much!
Sam
Kristen was very very friendly and helpful! I was very appreciative of the conversation and customer service! Please give her a gold star or what ever type of recognition you give <3
Reply from Upstep Custom OrthoticsJan 24, 2023
Thank you very much for your feedback! We will sure let Kirsten know how you feel!!
Mike
Samantha was awesome! She helped me with some decisions and also added a note for me after the order was completed. Thx!!!
Reply from Upstep Custom OrthoticsJan 24, 2023
We appreciate you taking the time to provide your feedback! It all starts with customer service! They are the face to our business and we know how important it is to provide only the best!
Sophia D.
First time purchasing custom made inserts, and the customer service representative, Samantha, was very helpful and answered all my questions.
Reply from Upstep Custom OrthoticsJan 24, 2023
Fantastic to hear! Thank you!! Welcome to the Upstep family!
frank K.
Answered my question quickly and thoroughly.
Reply from Upstep Custom OrthoticsJan 23, 2023
Great to hear!! We appreciate your feeback!
