ALEXANDER V.
Better custom made
Very honest and trustworthy

Great
Based on 3,671 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
ALEXANDER V.
Very honest and trustworthy
Giselle L.
Thank you so much for trying to help me. I really appreciate if we need to ever come back to you. I know you’ll be able to help us.
Danielle S.
Customer service got back to me in a timely manner about my issue.
Reply from Upstep Custom OrthoticsDec 9, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
CH
Ryan was very understanding and helpful.
Reply from Upstep Custom OrthoticsDec 9, 2025
Thank you for taking the time to share your experience! Your kind words mean a lot to us. We’re here whenever you need anything. 💙
John H.
Mary Answered Questions Fast!
Reply from Upstep Custom OrthoticsDec 9, 2025
Thank you for taking the time to share your experience! Your kind words mean a lot to us. We’re here whenever you need anything. 💙
Kee
The customer service at Upstep Custom Orthotics was a 5-star experience. Mary was able to assist me within seconds of my request and resolved my issue with professionalism and kindness.
Reply from Upstep Custom OrthoticsDec 9, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
Richard
Ryan was efficient and helpful.
Reply from Upstep Custom OrthoticsDec 9, 2025
Thank you for taking the time to share your experience! Your kind words mean a lot to us. We’re here whenever you need anything. 💙
Wisantio G.
I chatted with Ryan because I forgot to submit my shoes pictures. Ryan helped me submitted the pictures thru the Chat. It's very simple and quick
Reply from Upstep Custom OrthoticsDec 9, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority. and we’re happy to know it showed. Feel free to reach out anytime.