Keita H.
Excellent
Excellent. Quick resolution.
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority, and we’re happy to know it showed. Feel free to reach out anytime.

Great
Based on 3,671 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Keita H.
Excellent. Quick resolution.
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority, and we’re happy to know it showed. Feel free to reach out anytime.
Hugo R.
She fixed my problem.
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority, and we’re happy to know it showed. Feel free to reach out anytime.
John F.
Mary told me the orthotics are being prioritized and will ship in 3-6 business days
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority, and we’re happy to know it showed. Feel free to reach out anytime.
Angie
A quick response and knowledge for the product.
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you so much! Providing fast, caring, and accurate support is our top priority, and we’re happy to know it showed. Feel free to reach out anytime.
Bruce
Easy to order our orthotics. When I had to add an extra photo beyond what the company's inquiry e-mail requested, Mary very helpfully assisted me in adding the extra photo to our order.
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
Kori
Quick and responsive. Great service. Thank you
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
ronnie C.
Quick response and sent what I requested within a few moments.
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
Mike P.
MARY was an excellent customer service rep. I had only planned on buying one pair, but due to her detailed assistance, patience with my questions, and entertaining personality I decided to buy three pairs.
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣