Great
Based on 3,671 reviews
Upstep Custom Orthotics4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Félicia P.
Mary help me in my research! Thank you for your support.
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
becky
Mary was super helpful in answering my questions in a quick effective matter. Very friendly and pleasant to chat with her.
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
Jose A.
Rayan was great help and very understandable with my questions…
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you! We’re glad we could resolve everything quickly and to your satisfaction. If anything else comes up, our team is here to assist.
Alana
I was hesitant to chat because of past experiences trying to get help from a website's chat bot. By the customer service associate typing, twice, "I'm a real person" and "I can help," I decided to try it. She was very helpful and took care of my issue right away. Thank you!
Reply from Upstep Custom OrthoticsNov 19, 2025
Thank you so much for your wonderful review! We’re thrilled to hear you had a great experience with our customer service. If there’s anything else we can help with, we’re always here for you. 👣
Derrick W.
Mary may the reorder process simple. She was extremely nice and helpful.
Reply from Upstep Custom OrthoticsNov 2, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
Mark
Ryan was very helpful
Reply from Upstep Custom OrthoticsNov 2, 2025
We really appreciate your kind words — glad our team could help!
Peter S.
Ryan was very helpful. Nice dealing with a real human.
Reply from Upstep Custom OrthoticsNov 2, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
Shundrika S.
Thanks Mary for being so helpful in assisting me with ordering a second pair of orthotics for my daughter at half off.
Reply from Upstep Custom OrthoticsNov 2, 2025
We really appreciate your kind words. glad our team could help!
