Joe
FAST!!!
FAST!!!! and pleased with the interaction on chat
Reply from Upstep Custom OrthoticsOct 23, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙

Great
Based on 3,671 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions.We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support.Our in-house professional Podiatrist designs each custom orthotic.Our Guarantee:If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Upstep Custom Orthotics (upstep.com) has 3,671 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 2,768 reviews with 5 stars · Clear filters
Joe
FAST!!!! and pleased with the interaction on chat
Reply from Upstep Custom OrthoticsOct 23, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
Larry
My feet are not as tired and my cramping has subsided
Reply from Upstep Custom OrthoticsOct 23, 2025
We’re so happy you’re loving your Upstep orthotics! Your comfort means everything to us. 👣
rosalie
She was knowledgeable and kind and got me to understand how it works
Reply from Upstep Custom OrthoticsOct 23, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
AB
Ryan was super friendly and quick...he looked up my order and updated it without me having to send a long email and wait for days for response back. thanks Ryan and Upstep Team!
Reply from Upstep Custom OrthoticsOct 23, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
Niki
Mary was my customer service representative and she was very knowledgeable and helpful. I had a few months ago began getting foot pain after long hours at work- so I decided to try the Upsteps out after reading reviews. They had a 2 pair sale at the time, and that made it worth it to me. Turns out, I was diagnosed with overpronation and plantar fasciitis by a podiatrist .(and 5 days later my Upsteps arrive) I received my tracking email ; and this is where Mary comes in. I was worried now that they may not be comparable with the new shoes I went and spent $300 on because I needed immediate relief- but she explained to me that everything was going to be just fine! And it sure was!
Reply from Upstep Custom OrthoticsOct 23, 2025
We’re so glad our customer service team made a difference! Enjoy your Upstep experience.
Robinson R.
Very professional. I have used their orthotics for years. They take some getting used to at first but they provide great support. High quality work. They also provide exercises to help with foot issues you may be having. I’m using them again and would recommend them.
Reply from Upstep Custom OrthoticsOct 19, 2025
We’re so happy you’re loving your Upstep orthotics! Your comfort means everything to us. 👣
MO
Mary did a wonderful job understanding my situation. Upstep has always had great customer service. Thank you for that!!
Reply from Upstep Custom OrthoticsOct 19, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙
Gloria V.
They answer all my questions quickly!
Reply from Upstep Custom OrthoticsOct 19, 2025
Thank you so much! We’re thrilled to hear you had a great experience with our customer service. 💙