Excellent
Based on 690 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
UrbanGirl.com where office supplies meet fashion. Description Urbangirl.com is an e-tailer focused on bringing the cutest office products into one store. From the large manufacturers like 3M to the upstart designers. Our goal is to bring the most popular patterns and trends into your office with journals, post-its, file boxes, phone and tablet cases, desk organizers and furniture just to name a few. Say goodbye to your old boring office supplier, urbangirl.com adds style to your daily office routine!
UrbanGirl Office Supply (urbangirl.com) has 690 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
Showing 12 reviews with 1 star · Clear filters
Tanya
I never placed my order due to a problem with payment. I was charged double for the purchase (due to a pre authorization hold) and then expected to pay even more money to have the order processed. I decided to purchase the products I was looking for at a local retailer and I spent quite a bit less money.
earlyne B.
I finally recv pink binders and upon receipt binders were bent and filthy. I was anxiously awaiting binders to design them for a Breast cancer awareness event and only used one after cleaning it up etc. I really like binders and plan on ordering more BUT you have to do better.
Reply from UrbanGirl Office SupplyJun 25, 2015
Hey Earlyne, I'm so sorry your binders were damaged and dirty. We have two new binders on order for you. It will be a few days because that is a discontinued item and only has a couple left in stock in one warehouse, but we're bringing them into our facility to personally check it for you and make sure these are in better shape for you. Have a great day! UrbanGirl
Clarence R.
We paid a extra $75.00 for good delivery service and I am very upset that the delivery service called RL delivery wanted to charge me extra to use their lift gate on the truck or help from the driver! I was lucky to be home when the driver was there. He said he would have drove away and not dropped the package if I wasn't there! Wow! very upsetting! might not order the rest of my supplies from UrbanGirl!
Reply from UrbanGirl Office SupplyMay 20, 2015
Hey Clarence, I'm really sorry about this. We do use 3rd party local carriers for freight deliveries. The treatment you received is unacceptable and we'll be talking with RL delivery to make sure this isn't repeated.
James M S.
If my friends shopped here I would find new friends
Reply from UrbanGirl Office SupplyOct 2, 2014
James, We are very sorry that you are unhappy with your product. To mitigate the issue we have issued you a full refund for the $16.95 you were originally charged, sent you a check for the $3.29 that you were charged by USPS. Enjoy the notebook you picked out as our gift to you. As the owner of a company that places great pride in our customer service I am truly upset whenever a customer is not completely satisfied. - Dyan Condry Owner of UrbanGirl Office Supply
