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Based on 488 reviews
Urban Modesty4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Urban Modesty is a premier modest fashion brand based in Brooklyn, New York, offering elegant, high-quality clothing for Muslim women and anyone who embraces modest style. Since 2013, we’ve been redefining modest fashion with chic, versatile, and contemporary designs that blend faith, fashion, and function.Shop effortlessly online or visit our boutiques in Brooklyn and Queens to explore collections that balance comfort, confidence, and sophistication — designed for the modern modest woman.Urban Modesty: If you’ve got modesty, we’ve got you covered!
Urban Modesty (urbanmodesty.com) has 488 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 104 reviews with 1 star · Clear filters
RS
I emailed to exchange or return because the dress doesn’t fit but I got no response.
Reply from Urban ModestySep 3, 2023
The email auto responder and our website states to please use our self service portal: https://urbanmodesty.converterai.com/
Fatima A.
wrong size sent.
Mystical L.
They are a bunch of scammers hiding behind religion, and arrogant to boot! They took $125.00 from me and now as of 8/26 2023 have not delivered anything. I requested several times to cancel seeing the order went unfulfilled for 12 days. They don’t answer emails and are ghetto when they do. They get some woman that’s a sales clerk in Brooklyn to call me to say she didn’t know why customer service was asking her to fill my online order because she only interacts face to face with clients. I’ve ordered from them since 2019 and are official done with their @Made in Peoples Republic of China sweatshop. Update:! Please read sellers response specifically saying China is one of their vendors. There are Muslims called “Whigars” (not sure of spelling) but they are slave labored. Obviously thinks China has a ladies garment union, 401k, competitive wages and retirement. Get a grip Hunty. Travel to China! Sellers response is trying to control the narrative with thinly veiled attacking the validity of my opinion. Be advised I read other reviews similar to mine and see a pattern of taking payment and NO DELIVERABLES
Reply from Urban ModestyAug 25, 2023
What’s your order number, we will take a look? We fulfill thousands of orders sometimes issues occur. You are making completely inaccurate and inappropriate assumptions, 1) that your issue is our standard, we would be out of business 2) that we use sweatshops. This is wrong and not nice. We use Turkey, UAE and China. We never use sweatshops. We will see what is the issue with your order asap. Yes obviously we purchase from China! The phone you are using is most certainly from China. Do you agree? It’s impossible to boycott. We do verify our Chinese factories. You are taken this way overboard because of an order issue. If you cannot send an order number best of luck. We don’t even know your name.
Fathi
Worst clothing app worst service from customer care don’t know how to resolve customer complaint they dint deliver my dress and claiming they are not responsible whether I recieve it or not the reason is it’s not their policy so rediculous if I had to give below 1 star I would do it so disappointed and how shameful they are they dint even refund me I spend $68 of no use not going to buy from here don’t you people dare to send me text and mails of your promotions.
Reply from Urban ModestyAug 11, 2023
Sorry that you are disappointed. Your package was delivered. Pasted below is the statement from UPS stating it was delivered. https://www.ups.com/track?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=1ZR0R3640393040067/trackdetails If you enter your zipcode you will see UPS has a photo of your package at your front door.
Parvattan P.
Received wrong item twice.
Dh
The company wrote they are taking off $8 to cover shipping for my return in addition to the 10% cover restocking fee that they wrote in their website, but there was no mention of the 8$ shipping fee.
Shajitha M.
Ordered 3 dresses, received only one After sending a portal message got a reply that one dress is out of stock will be issuing a gift card for that and another dress is will be sending soon. It’s been almost 6 days no information about when I will be receiving the dress. The only way to contact them is sending a portal message very bad customer service.
ss
sizing was absolutely off- i ordered a size extra large and the dress i received could not have been any bigger than a small but it was labeled extra large- incredibly disappointing
