Vacation Rental ProsReviews of vacationrentalpros.com

If I could do negative stars I would! I booked our Beachhouse a year in advance and they canceled our rental 10 months later with no explanation. Unbelievable! Now there are no vacation homes left for our dates and they were unable to put us in another house.

False rental rates are used in advertising their rental properties. I signed a contact with Vacation Rental Pros (VRP) for a vacation rental unit in January 2019 for the following January 2020. I paid a deposit and an additional payment totaling $1,000. More than a month later, the owner of the unit tells VRP Owner Services that he wants to raise the month rental. VRP then emails me and tells me that the rate is going up 48%! VRP did look for other units that were available, but none of those internet advertised rates were valid either. All the owners wanted more money! My contract has been cancelled and deposit is being returned, but despite knowing the owner will not accept those rates, VRP continues to advertise low discounted rates. This is a bait and switch business tactic! Their advertised rates are meaningless and owners can raise the rental rate at any time. How is this legal??

Stay away! I reserved a pet-friendly condo in a complex in Hilton Head where three of our extended families were staying. A week after I signed the contract and sent in a $300 down payment, they called to tell me that the condo wasn't available. They offered another condo, which I accepted. A few days later, they called to tell me that the second condo wasn't available. The only option that they offered in our desired area was $600 more and not pet friendly. The company refused to make up the difference. I had to scramble to find a place for us to stay. Luckily, I found an owner who was willing to waive his "no pets" policy, after I explained the situation. The woman who helped me was extremely nice, and I think that she really did try to help. I hope that she is able to find another job!

This company is a total rip off. We rented Sueno Mar in St Augustine last year. After I showed pics on my review we were given a full refund because they knew it was not worthy of animals to stay in. They promised they would remove this house but it is back on their site with the same deceiving pics that lited us to rent it. Do not rent from this company...I wish I could give less than a 1star rating...it would be negative 100.

We have stay in the same unit in Panama City Beach the past four years. Our agency sold out to V trips last year. They increased the deposit, had a sign a long contract and pay more in advance. On two occasion they erroneously charged our credit card without authorization or notification. After several calls that was corrected. Then eight day before our arrival date we were e-mailed and messaged that our unit was not available. No other accommodations, or solutions were offered. We received a credit refund but lost our two month stay for January and February with no effort to provide another booking. This agency is the worst. Avoid them and trust nothing they say. Good luck with your search ELSEWHERE HERE!

they list a condo at shores club resort #1101 Don Stricklin for Jan-Feb at a low price but when you inquire about it the price is more than double.spoke with the owner last month he said it was just a mistake and would be corrected. 5 weeks later it is still the same and he refuses to rent for the price he has on the site. Be careful booking on line from this company...

Vacation rental pros has provided my family the worst service and worst experience. The company is unprofessional and we will never go use them again. I booked a cabin for our trip and was redirected to this company for booking. Had I known then what I know now I would have stayed with American Patriot Getaways or Eagle Ridge Resort. I have never had any issues with either of these companies. However, on the day that we were leaving FL headed to TN on our 11 hour drive I called to ensure everything was ready for check in. I was told yes. We stopped in Atlanta to stay the night and got up the next morning to only receive a call that there was an issue with the cabin that we were supposed to arrive to in another 4 hours. There was an issue with the septic and we would not be able to use the cabin. I understand that issues like this can happen however the company should have a nice, clean, upgraded cabin that does not get rented out for situations like this because we were told that there is nothing that they could do for us. They were going to move us into one cabin for the first 4 nights and then a second cabin for the remaining 3 nights. This was a huge burden on my family as it is a lot to pack up food and personal items to move in the middle of your stay. All of our activities had to be pushed and moved around. Then we were told that we would not have to wait until the normal check in time of 3:00 since this was not our fault and that they would have the cabin put on the list for priority cleaning. This was a lie, the morning of our move we were supposed to receive a call to advise when the cabin was ready for move in. We received no call. I called the company back and was advised that the cabin would not be ready for check in until 3:00 pm. So we were supposed to sit with all of our food that we had purchased during our stay and our personal items and wait. This was very unprofessional and although I complained the company did nothing. This was on Thursday, I asked for a manager to call me back and I have yet to receive a call. After spending and average of 5 to 6 hours total on the phone with this company I finally was able to convince someone that we should be provided a refund of some sort since we missed an entire day of activities due to having to move and had to throw away a good portion of our food we purchased. We were told we would receive a refund in 5 to 7 days. Once we got home from our trip we learned that a refund (not a full refund but a refund they calculated) was sent back to us but the very next day they charged our card again for the same amount. So I am now having to deal with this company again regarding a new issue and I am having issues getting it resolved. No one has been eager to help or be kind in any way. Very disappointed.

This is the worst company we ever rented a condo from in Clearwater Beach Florida. The unit we rented Landmark Towers 1 # 408 was in terrible shape when we finally got into it. Closet doors unhinged so badly that one fell off and hit my wife in the head. I tried to resolve this issue with them but to no avail so now we are in the process of suing them for damages. Closet doors not working, poor air conditioning, dirty Condo, patio doors to the outside with no locks on them, a shower so small you couldn't get into it and on and on. I even sent 2 E-mails to the owner Steve Milo but again no reply back. Trust me book with someone else and save yourself the agony of dealing with a company that doesn't care about it's customers. 10 of our friends have already booked elsewhere for next year because of our unresolved issues we had with this company.