Vacation Rental ProsReviews of vacationrentalpros.com

Stay away! Bait and switch all the way! My wife booked 622 Cinnamon Beach for our family vacation. Once the rental agreement was signed and deposit was made a representative sent an email advising that they needed to increase the rental cost by $800 or they can find us another unit. Nothing similar to our original rental or the price point. No thank you VRP...I know a scam when I see one. Still waiting on refund from this company. Not holding my breath on that one. Needless to say, I believe this company is completely fraudulent. PS, per their rental agreement, they have a clause to increase the price at anytime even after agreement is signed. I can easily see them waiting until a day before your much anticipated vacation to increase your rental costs thinking they have you locked in and make a quick profit.

Vacation Rental Pros (VRP) has a very good computer system and, while there are no problems with a reservation, it will all progress very smoothly. But when a problem does arise and humans take over, things can be very different. We booked an apartment on Estero Beach for our November holiday in Florida back in February. Everything went smoothly and we made our final payment at the beginning of September. We were all set. But four weeks later and four weeks before we were due to travel we received an email from VRP telling us that the accommodation we had booked was no longer on their register. All that was on offer were two apartments which were below the standard of that we had booked. Being seniors, we had some specific requirements which VRP could no longer provide so we had to cancel. We got our money back but lost out on the exchange rate and the car rental cancellation fee. We emailed VRP for an explanation; three months later we are still waiting for a reply. Only VRP know what went wrong but the best guess is that nobody told the owners about our reservation, the owners wanted the apartment for themselves in November and so stopped dealing with VRP because of their poor performance. So if anybody wants to book through VRP, they would be well advised to make sure their Insurance is in good order and if they have to email them, not to hold their breath anticipating a reply.

TERRIBLE! DO NOT TRUST THIS COMPANY!!! I have rented from them numerous times in the past with no problems...however today changed that. We stayed in a rental last March that we liked so 4 months ago in July I booked the same property for the same number of days we stayed last year. Mind you, this property is located in Siesta Key where there is little else to rent and it fills very quickly. Yesterday (4 months after I booked) they informed me my reservation would be cancelled because the owner decided he wanted me to book for the whole week. I cannot be away from work for the entire week as much as I would like to so that will not work. I asked that the company cover the cost or at least most of the difference between my original rate and the rate for the week. They refused and only offered to pay 1/4 of the extra cost for the three nights that the owner was requiring and that I would not be there. They could not find me anything else to rent in the area and basically said too bad. BEWARE!!!! Now I am without a place to stay while my family is all in town for a reunion. Beyond terrible customer service!

Avoid this company like the plague. They took my booking 9/25/2017. Confirmed my booking. Singed contract. Took my money. Waited a month (10/24/2017) to let me know they did not even have the authority to book this room. The owner called them and let them know that he had another rental place booking this room. Now all condos are taken up in that complex where all the other families I was going with are staying. They have ruined our 2018 Spring Break.

Avoid this company. I booked a vacation rental in St. Augustine Beach and the company called two days before my trip and told me the trip was cancelled due to Hurricane Irma. I had paid over 1600.00 in advance. They refuse to reimburse me for the trip even thou I had an email from them saying they were going to. I have filed a complaint with the BBB and also disputed the charges through my CC company. A lot of emailing and calling daily for a month to receive my refund and they are not refunding my money. Awful customer service. I will never book with them again. BEWARE !!!!

Wish I could give VRP negative stars. ABSOLUTELY THE WORST RENTAL EXPERIENCE WE'VE HAD! Please do your self a favor and believe all these negative reviews. Find another company to rent from. The owners and managers of VRP should be ashamed that they call this a business. No customer service and their product is NOT as described. We rented the Atlantic View Princess in St. Augustine. The pictures looked beautiful and it was one of their "nicer" more expensive properties. We even called to confirm that it was nice as they didn't have property reviews (red flag). We were assured it was great and we even checked on it's status after the hurricane. We arrived to a busted up frat house. There were hand written signs painters taped on the broken front door. Light fixtures were hanging off. The house was dirty, dusty and terribly decorated. The furniture was all broken, stained and out dated. There were notes all over this house taped on everything. It appears that prior renters had trashed the place and we got to deal with the aftermath. Aggressive notes and broken everything! Screen doors ripped off, the pool furniture was duct taped, there were ZERO amenities other than 2 trash bags and some towels. The A/C was broken on the ground floor. We had to let workers in 2 days at 8 am. The a/c unit had to be replaced. No a/c for 1/3 of the house for 1/2 the week. The pool filter broke. Not a relaxing vacation at all. Plus their cleaning crew stole money from us. Just an all around AWFUL experience. VRP doesn't stand by their product nor do they care about their customers. Shameful! I don't know how any of these people sleep at night. They are thieves!

I found one of VacationRentalPros' villas on Hilton Head Island through the VRBO.com website, and it sounded like a wonderful place for me to bring my 3 kids. I booked it, but when I got my confirmation email, the price I was charged was nearly 50% per night higher than what was advertised here. I tried for a day and a half to get a response from VacationRentalPros' local office in Hilton Head, but they wouldn't return my calls or emails. (Several times as I was waiting for a response, they DID send me email reminders asking me to hurry up and sign & return the contract they had sent.) Finally I got in touch with their corporate office in Ponte Vedra Beach, FL. After waiting most of the day for an answer and speaking to Clarese, Max and Lindsay, they acknowledged that VRBO had listed the property at an incorrect rate. However, when I asked VacationRentalPros to honor the price that I had been shown, they said they were unable to do it. The best they would offer was to waive the resort fee, but the total amount would still be over $150 more than the total amount I had originally agreed to. By refusing to honor the rate that VRBO had offered me, VacationRentalPros made VRBO's software glitch MY problem. And while it was a friendly gesture to offer to waive the resort fee (which, by the way, was also higher than what the fine print on their contract said it should be), I still would have been paying nearly $40/day extra that I would be using to entertain my kids on their vacation. Now I am starting over on my family's vacation plans because of a glitch on VRBO's site and VacationRentalPros' unwillingness to do what it took to make their customer happy. (And... for the record... in keeping with VRBO's rules for leaving reviews, I am not disclosing the actual amounts that I was quoted. However, this was not one of these glitches like where an airline website offers roundtrip tickets to Paris for $2.00 or something ridiculous. The price I was quoted was a great bargain for me, but it was still within the bounds of a reasonable nightly rate for a comparable vacation property.) So... I highly recommend avoiding any rental property that is offered by VacationRentalPros. The price you see may or may not be the price you'll end up paying, and if it's higher... tough luck.

We reserved a condo at Lovers Key in Ft Myers. Two weeks before our arrival they informed us that the pool and deck would be down for repairs. I told them that was unacceptable and they offered us another place up the road at Estero Beach and Tennis Club. It was advertised on their website for $180 cheaper, and it was also pet friendly, so we said fine and they refunded the difference. Two days later they sent an email stating that the condo owner would not except the amount published on the website and the place was not pet friendly. They offered us other places, but nothing on the beach. We already had the flight booked so we ended up taking the condo at the higher price and had to find someone to watch our dog. We had to pick the keys up off site at there office. The code they gave to enter the building did not work. We ended up asking one of the other guests for their code. We called the emergency number and they said the the code they gave us was correct, but it wasn't. Then we discovered there was no wifi, even after the rental agent assured me there was. Then we got a warning on our car for not having a parking permit. When we picked up the keys at the off site office they never told us we had to do this. One other thing, they only supplied one garbage bag and one roll of toilet paper. There was supposed to be a DVD player as well, but there wasn't, and garage disposal was out of service.