VakkerlightReviews of vakkerlight.com

Home Goods Stores
5000 Thayer Center STE C, Oakland, Maryland

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3.2

Average

Based on 798 reviews

Vakkerlight3.2

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About Vakkerlight

Vakkerlight — Handcrafted Lighting AtelierCrafted in solid brass, alabaster, and travertine — trusted by 100,000+ homes worldwide.Vakkerlight is a modern lighting destination offering curated collections of pendant lights, chandeliers, wall sconces, floor lamps, and outdoor fixtures for residential and commercial spaces. From hand-carved alabaster stone lamps to statement brass chandeliers and weather-resistant outdoor lighting, our range spans classic elegance to clean modern simplicity.We believe lighting is more than illumination — it's the architecture of atmosphere. Every fixture in our collection is selected for its ability to transform a room, blending artisan craftsmanship with contemporary design sensibility. Materials are chosen not for the season, but for the decade. Joints are hand-soldered. Finishes are plated to hold up under sun and steam.What you can count on· One-year warranty on every fixture — manufacturing defects covered, no questions· Complimentary standard shipping across the United States· UL certified across the range — every fixture meets US electrical safety code, with damp-rated documentation where the room calls for it· Custom wooden crates for oversized fixtures — form-fit foam, felt linings, survives forklift handling· Insured end-to-end — general liability coverage from our atelier to your final delivery· California-based care team — a real specialist replies within 24 hours, with full authority to refund, replace, or repairFor designers, architects, and hospitality projects, we offer trade pricing, a dedicated project specialist, complimentary 3D visualisation, and custom finishes & sizing on most fixtures — often without surcharge.Where to find usShop Our CatalogueTrade Account — Designers & HoteliersContact Care Team →

Vakkerlight (vakkerlight.com) has 798 customer reviews on Folks Told, with an average rating of 3.2 out of 5.

Also known as: vakkerlight.com
Website: vakkerlight.com
Category: Home Goods Stores
Location: Oakland, Maryland
Listed on Folks Told: 2026

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Ryan S.

Jan 24, 2023

Shipping Misrepresented

UPDATE 1/31/2023: The chandelier arrived yesterday afternoon (a little over 7 weeks after the order was placed). I unboxed it and it appears to be pretty decent quality. I'm impressed the glass sphere's were intact after such a long journey. All in all, my only complaint at this point is the very long shipping time, and the unclear delivery expectations. UPDATE 1/30/2023 IN RESPONSE TO VAKKERLIGHT'S COMMENT: That is incorrect, I have not signed for the item yet. The tracking number shows it should arrive today though, and I will update my review after seeing the product. ORIGINAL POST 1/23/2023: I ordered the Sphere & Stem Chandelier on December 10th, 2022 for $313.65. The company makes it seem like they're in Texas, but clearly they are overseas. Five days after placing the order they sent an email with a fake UPS tracking number. It has said "Label Created" for over a month now, but has not been updated to "On the Way" or anything. If you click on the tracking number link in the email it takes you to some unsecure website. I messaged their customer service on January 4th, 2023 and the customer service said "your package is already in normal shipping" and said it should be to me in about 2 more weeks. Here we are 20 days later and there has been nothing - no package, no tracking updates, no contact from the company.

Reply from VakkerlightJan 30, 2023

Thank you for your recent update, and I'm relieved to hear that your Sphere & Stem Chandelier arrived yesterday. I'm Martin from the Vakkerlight Customer Service team, and I appreciate you taking the time to share your experience. Product Quality: It's great to know that the chandelier, especially the glass spheres, arrived intact and that you are impressed with its quality. Our products are indeed designed to meet high standards, and we're glad this is reflected in your order. Shipping Time and Communication: We apologize for the extended shipping time and any confusion caused by the tracking information. We understand how important clear and accurate delivery expectations are to our customers. We are continually working on improving our logistics and communication to prevent such issues in the future. Your Feedback: As you've now had a chance to see and evaluate the chandelier, we would greatly appreciate your feedback on whether it meets your expectations in terms of design, functionality, and overall satisfaction. Your input is valuable to us and helps in improving our services. Addressing Concerns: Please rest assured that any discrepancies or issues with the product will be promptly addressed. If there's anything specific that needs our attention, don't hesitate to let us know. Thank you once again for your patience and for updating your review. We hope that the chandelier adds a beautiful touch to your space. If you have further questions or need assistance, please feel free to contact us. Best regards, Martin Vakkerlight Customer Service Team

About Vakkerlight

Vakkerlight (vakkerlight.com) has 798 customer reviews on Folks Told, with an average rating of 3.2 out of 5.

Also known as: vakkerlight.com
Website: vakkerlight.com
Category: Home Goods Stores
Location: Oakland, Maryland
Listed on Folks Told: 2026