Average
Based on 167 reviews
Valabasas3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Valabasas, our primary priority is customer satisfaction. We offer meticulously crafted clothing that blends premium quality with contemporary style. Our designs are inspired by urban culture and fashion-forward trends, resulting in apparel that exudes confidence and individuality. What sets us apart is our relentless commitment to superior craftsmanship, attention to detail, and a passion for innovation. We prioritize sustainability in our manufacturing processes and strive to create timeless pieces that transcend fleeting trends. With Valabasas, you're not just buying clothing; you're investing in quality, style, and a statement of authenticity.
Valabasas (valabasas.com) has 167 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
Showing 65 reviews with 1 star · Clear filters
ALCYONE R.
Ordered from here before no issues but just recently I made a order for 11 items 3 weeks ago and have not received a tracking number or any updates I’m not ordering from this site again poorly managed and misleading on shipping promises not giving my business to a unprofessional misleading company anymore
James S.
I ordered some pants and never got a shipping date and could not get in contact with customer service to request a refund or anything. I contacted my bank's fraud department to try and get my money back and I reported them to the F.B.I internet fraud department at ic3.gov I'm thinking about having my lawyer start a class action suit after seeing I am not the only one having issues with this company.
Debrina D.
Complete scam. Waited weeks with no tracking or shipping info. If you visit them on Instagram you’ll see the same complaints in the comments they haven’t erased already
Shawn B.
I placed an order with this company buying a birthday gift for my husband. I initially received a confirmation email. I placed the order on 12/1 and reached out to the company several days after because I received no shipping information. The company wrote back a general email to me not even looking into my order. Basically saying that they were experiencing shipping delays. However, they didn’t specify that they were having shipping delays, letting customers know that their orders may not be on time. Especially this close to the holiday. I continue to reach out to the customer care team responding to the email and they’ve never reply. Fast-forward almost 9 days later, I still have no shipping information, and no refund. I reached out to the company on Instagram and they continue to send me the same canned message. Not only that, as I look through the comments, there are tons of customers complaining that they haven’t received their orders nor refunds either. This company has to operate better and cannot take peoples money and not communicate with them about their orders. I demand from my order to be sent or to be issued a refund.
Serena S.
I placed a order they got the money I didn’t recieve an email or anything my money is gone and I have no order at all
Demond
Do not order from this company clothes didn’t fit my kid and they will not issue a refund or exchange and customer service is a waste of time because you will not get anyone or a return call
Shamika J.
So this is my first time buying from a company where you have to be approved to get a refund. Where they do that at. I just received the clothes and they don't look right so I look at refund policy and they saying they take refunds within 15 to 20 days or so, but you have to be approved to be able to get an address to send them there stuff back then they sent the wrong pants and said that's what I ordered but I got my email of what I ordered and they saying they not approving me for a refund okay they messing with the wrong one
Carol
Valabasas has sent me two packages this week. I did NOT place an order with them. The packages were addressed to someone else (i.e., not me), but the address on the shipping label is mine. I cannot reach them by phone as I am consistently sent to voicemail when I call (with the promise someone will call me back, but I am still waiting to hear back). I have tried using their chat service to resolve the issue, but I am not sure the responses are from a real person as the responses do not address my question.
