VapiumReviews of vapium.com

I've written to this company 11 times... I have called them 9 (you're cut off after 20 minutes on hold). I was directed to purchase screens from "Mississauga". I advised them that I didn't know where to go in Mississauga.. They have yet to respond. TERRIBLE SERVICE... NO CALL BACKS.. AND ALL THEY DO IS MAKE EXCUSES FOR WHY CLERKS DIDN'T GIVE ME A RESPONSE!

Product doesn’t hold a charge. Won’t charge with any other USB-C cord accept the one it came with.

Again, a 2nd silly survey they send me because I removed my first poor review and someone got upset. #1, the address I correctly typed was wrong in your system, doubled up on the street portion, nothing I did wrong. Do not misconstrued same town zip code mixup with something I added as being my fault. Learn to read what I wrote as a tip, address was doubled up on the lines, not my doing. #2. The vape sucks, the up or + temp bottom is none-responsive, cheaply made - now have to click very hard to get it to adjust on the + side botton. #3. The usb-c cable was very loose out of the box, so I had to get a new one to fit firmly, in order to obtain a full charge! So, right out of box, waste of money - 2 weeks in now. Bottom line: $149 garbage, and it barely works. Should be charging $25 for this junk. Horrible!

I ordered an item that wasn't being displayed on your website as being out of stock. When I inquired why it was taking so long to ship, I was told that the warehouse was behind and that the item had not yet shipped. When I asked to be refunded I was told that the order was "in the process and couldn't be stopped even though it hadn't shipped. That just a load of you know what. I've escalated my purchase to a Paypal claim. Then, after submitting the claim, your company said it shipped but refused to provide me with a tracking #. Again, this 8s just another load of you know what. If you do indeed have the unmitigated gall to stills hip this item I'm am only going to return it. I'll also be blasting Vapium all over social media. Addendum: Response to Vapium's Response Vapium continues to tell lies. There was absolutely no reason they could have not stopped shipment. Their claiming it was in process and could not be stopped it ridiculous on its face. All that was needed was to press a button on the computer and the shipping department, no matter where located, could have pulled the order. I also find it suspicious that the shipping label, according to UPS, had been created only after my conversation with Ruhan. Indeed I was angry and I'm still disappointed in Vapium's continued refusal to take full responsibility. If I took my sweet time getting the item back to them; it is only a result of Ruhans inability to perform a simple task and stop the shipment. Now Ruhan is trying to place the blame on me and refute my original complaint. I reiterate my review; DON'T BUY FROM VAPIUM. Their customer service does not understand what service means. If you complain and take it to social media they will simply lie. Upate: Ruhan, continues to lie. Ruhan forgot to mention, conveniently, that I had to remind him/her to send me the return label, hence the additional time for the package to be returned and that I told him/her, after finally reviving the label, that I was busy as it was the holidays and that I would return it as soon as possible. They've got their item back but still fault me. Once again Ruhan likes the blame customers for Vapium's mistakes.

Was not happy with the product and wanted to return it but apparently I cannot! That's your return policy ...what I want to know is how are you supposed to know if you like it if you can't try it. I am an experienced vaporizer user and I found the valium doesn't seem to give you enough vapor no matter how much you put in or how little. Very disappointed and like I told your agent...social media is a powerful tool!

I bought this online from a Canadian site. After i ordered it i got the email receipt and found out it was in USD. No where on the order page does it say anything about USD. I emailed customer service and never got a response, even after emailing them again nothing. Also paid extra for express shipping and that didn't happen. Was supposed to be 2 day shipping and it will be more then a week. Ended up costing allot more then I expected to pay, I could of bought it allot cheaper if i knew it was going to be USD. Not a big fan of company's that don't respond to customers.

Still havnt received my order and have emailed customer service with no contact back what so ever. Website still shows they are pre paring my order.

No one answers the phone at head office, no return calls, little help from retailers as they are dropping the product because of bad service and supply.