Excellent
Based on 191 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vapor Authority is the one-stop-shop for all your vaping needs, including eCigs, complete e-Cigarette Starter kits, mods, coils, e-juice & vaping accessories. 100% authentic hardware from top manufacturers such as Smok, Kanger, Aspire, Innokin, Eleaf, ...
Vapor Authority (vaporauthority.com) has 191 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 16 reviews with 1 star · Clear filters
Jacob R.
Sold me 2 packs of bad coils. Had made many purchases with them before this, zero problems. Asked for credit for the bad coils. They said they couldn't accept open packages. Like I was going to mail them back? They're in the trash. They offered me 50% of what I paid. Goodbye. What a joke.
Ginger L.
Placed an order March 19th. Was instructed to download and install the "Route" app to track my order. I wasted time doing this. After 6 days there was no packaged being delivered. I reached out via email and got a response from Adam S. who informs me that risk factor analysis cancelled my order. I responded asking what that was about and what I needed to do in order to place my order and got no response. It would have been nice to get a notification that my order was cancelled and why. I am 49 yrs old. I've been ordering from vape companies for many years. I have never met one that wasn't happy to fill orders until this. Waste of time.
Emmy L.
I placed my order and over a week later I was wondering when I would be getting my purchase since it's supposedly "same day shipping"... I called their number and the phone line said, "Our phone line is down for the day", even though every day I called and it said the exact same thing. Terrible company and instead of verifying you're 21 by clicking a consent button when you enter into their site, they make you show them proof. Even though I had no knowledge of that at the time I was ordering. All that time I was wondering where my order was. Total BS
Alex D.
I ordered 2 AEGIS X ZEUS starter kits, 4 batteries and two bottles of juice from these guys on December 9th. They shipped and I didn’t receive the order until December 28th. There was massive shipping delays which I understood wasn’t their fault. I was in contact with the company a few times about my order and shipping status. I wasn’t getting regular updates so I started buying disposable ecigs until my vape for myself and fiancé arrived. This continued for 3 weeks, I was ripping through about 20 bucks in jul pods a day between the two of us. If I knew it was going to take this long I would have bought a cheap mod. Anyway, I finally receive my order December 28. My mod is not inside. I waited 3 weeks for an order that didn’t even have my mod inside. On the invoice it said I was refunded. I immediately call and explain the situation and I am told they ran out of the color I requested and they sent an email to give me an option to switch. This is not true as I have been in contact with the company about my order for weeks over email and the phone. I check my email everyday specifically about this order because it was taking so long. So they sent me the batteries and accessories for 2 mods but didn’t even tell me they didn’t send the mod. When I called and explained the situation I got an indifferent attitude from some guy who really couldn’t give a #$%&
Seth B.
Their extended warranty is a waste of time and money. I filled out a shitload of forms online and am getting loads of SPAM but no replacement product or contact from a person to resolve the issue. I bought a replacement product that failed in 10 days. RUN, DON'T WALK AWAY FROM THESE CROOKS! I have my invoices and these jerks are dead to me. Next time I am in the San Diego area I shall pay a visit to their shop in person, and then head over to the AG's office to file a formal complaint regarding California's legal commercial codes. They do NOT answer emails or the phones, so they can answer to a subpoena instead. California has some of the most extensive commercial codes on the books. Their probate and estate laws are pretty awesome too.
Stefano C.
Deceptive shipping practices.... quality of goods tend to lean towards chinese knockoffs. Buyers beware.... I know you cant beat the price... and that's what gets you in the door. Will not shop again.
Peyton B.
Everytime I order something from vapor authority they send me a confirmation email and then the next day they send an email that there was something wrong I will never try to buy from them again
michaelsarg
I ordered 2 things from them and never received them. They didn't respond to my calls, voicemails or emails I would never order from them again and would suggest you use another service to order vape products. Very antiquated customer service!
Reply from Vapor AuthorityFeb 26, 2020
Hi Michael, We're so sorry to hear that you had a bad experience shopping with Vapor Authority. In researching your order, we found an extensive email thread, which details the unfortunate problem with your order. We had responded to your emails within an hour of receiving it each time. In addition, we called you five separate times, and left voicemails each time as well. Unfortunately, our calls were never returned. The initial email was sent to you on December 4, 2019, which included proof of delivery by USPS on November 29, 2019. In a follow-up email, you asked that we send you an entirely new package, irrespective of the fact that your order was marked as delivered. In an email, we stated that we do want to do whatever we can to ensure your satisfaction and simply requested that you help us by answering a few standard questions asked by USPS. We sent two emails following this, both of which were also unanswered. We strive to offer the very best customer service possible, and very much regret that you are not satisfied. We're always here for you via email, chat, and phone. Please call us if there is anything further we can do to help resolve this for you.
