Average
Based on 575 reviews
Vector Security3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 67 reviews with 4 stars · Clear filters
Ronald S.
I still need someone to come and fix my phone app for remote use
Reply from Vector SecurityAug 28, 2017
Ronald, Thank you for your feedback. We are forwarding your comments to the local branch for follow up.
David M.
Technicians to come out our outstanding however the scheduler never seems to be at the office when I call and they take my number and say she will call me back and I invariably have to call her several times to schedule my support call. I also think many of the products are high maintenance such as the LiftMaster for the garage which seems to get out of sync with my modem from time to time. Also the door locks with the touchpad have batteries that need to be replaced in our difficult to change.
Reply from Vector SecurityAug 22, 2017
David, We appreciate your feedback and will share this with our team in an ongoing effort to improve our customer service. Thanks for your loyalty and have a great day!
Burjs R.
Service has been pretty good-thanks
Reply from Vector SecurityJun 9, 2017
Burjs, Thanks for choosing Vector Security. We value your business and are pleased to know you are happy with our service.
Alba I C.
The person who came to change the battery was very nice. I'm disappointed with the company who took too long to find someone to help me. I went & I bough the batteries to find out there were not has good. I have waited 4 days already listened to the beep & I couldn't wait another week. When I complain that I have pay extra money for this service, then they found someone. I have been with this company for a long time and I hope next time I need help I will get a better service.
Reply from Vector SecurityApr 26, 2017
Alba, We are sorry to hear about the trouble you experienced. We are forwarding your comments to the local branch for follow up. Thank you for your patience; we appreciate your loyalty.
Angela
Very pleased with Vector Security. From equipment to service and monitoring. Always well taken care of.
Reply from Vector SecurityApr 25, 2017
Hi Angela, Thank you for your feedback. We're glad to hear you are happy with our service. Have a great day!
James C.
Very happy with the personnel and the system installers i and the repair man when needed. The response time in setting the system from your mobile phone sometimes takes way too much time. other than that we are very pleased with Vector Security.
Reply from Vector SecurityMar 10, 2017
Hi James, Thank you for your feedback. We appreciate your business and look forward to continuing to serve you.
Celeste
Think with cost of package, windows should be secured too?
JOYCE B.
quick response gives a sense of safety and security
Reply from Vector SecurityNov 4, 2016
Hi Joyce, We’re glad to know you are happy with your service. Thanks for your feedback and have a great day!
