Excellent
Based on 338 reviews
Veras Copper4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vera's Copper creates 99.9% pure, hand-hammered copper jewelry: bracelets, cuffs and rings for women and men who want something real on their wrist.Copycat stores sell brass-plated fakes under similar names. That's why every Vera's piece comes with our magnet-test guarantee and a 30-day money-back guarantee. Over 100,000 customers trust us.
Veras Copper (veras-copper.com) has 338 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
Showing 24 reviews with 1 star · Clear filters
Lori Q.
I ordered a bracelet and the package showed up empty and re-taped together. Not sure where it was stolen from but beware of ordering from them as they don’t appear to be shipping with reputable companies. So far they have not resolved my issue if not receiving a replacement or refund.
Liz S.
I purchased the Anvil Copper bracelet because I really liked it and expected it to hold up under normal use. Unfortunately, after only about TWO MONTHS, the bracelet is showing significant wear and deterioration. I contacted Vera’s and provided photos showing the condition. I initially received a response telling me that they could not replace or refund it because their return/exchange policy is limited to 30 days. Instead, they offered me 20% off my next purchase. I explained that I wasn’t trying to return the bracelet because I changed my mind. I was reporting a product-quality issue that occurred after only two months of use. I also explained that offering me a discount to purchase another product from a company whose product I was now questioning was not exactly a solution. Their second response was even more disappointing. I was told: “Our standard policy allows for returns and exchanges within 30 days, since it’s already beyond that, we can’t do anything anymore, our system won’t allow it.” So apparently, once 30 days passes, the company is no longer willing—or able—to stand behind the product, even when the customer is reporting a legitimate quality issue. I find that incredibly poor customer service. What makes this especially frustrating is that I actually LIKED the bracelet. A replacement would have cost the company far less than losing a customer over a relatively straightforward product-quality complaint. Instead, they chose to point to a 30-day policy and blame their system. I’m not asking for special treatment. I expected a company selling a product at this price point to stand behind it when it deteriorates after only two months. This experience has completely changed my opinion of the company. I will not be purchasing from Vera’s again, and I cannot recommend the Anvil Copper bracelet based on my experience. Potential customers should know that if they experience a quality problem after the 30-day window, Vera’s may simply tell you that “our system won’t allow it.
Lisa O.
Biggest SCAM I've ever fallen for!!! Comes from China, 100% NOT copper whatsoever and will NOT honor "30 day money back guarantee" DO NOT FALL FOR IT!!
customerNancy B.
"Vera'" photo is on several sites, diff. names, NO STUDIO in Sedona! All comes from/made in CHINA. Took my order to jeweler. Not 100% copper. Metal w/a wash. Not handmade! Totally machine MASS-PRODUCED. Google copper jewelry & you'll see same faux items on many sites. Diff. prices, even a "Closing-all free" site (just pay huge, absurd shipping $$$)Tried in vain to return my order. Called jewelry store referred to for her "work" in Sedona. They never heard of her or saw her junk jewelry but had been receiving calls from disgrunteled buyers!
Cynthia
If I could give negative stars I would. Product made in CHINA, shipped from CHINA (think weeks) and worst customer service ever! I returned my item(s) immediately upon receiving them asking for a FULL REFUND since they claim to honor 100% customer satisfaction. Many email exchanges trying to get me to keep for a portion of the cost. I wasn’t interested. Once I demanded a full refund and even sent them the tracking for my return, it’s been crickets. I’ve now been waiting over a week for my FULL REFUND. DO NOT BUY FROM THIS SHADY COMPANY. Like another reviewer said Google TEMU COPPER and you’ll find the exact same thing - not some silver haired little old lady with her small shop in Sedona, AZ. Bullhockey.
Liz B.
Item didn't match description and they made me pay for return shipping - even after promising to refund the cost of the item and the shipping. They refused to allow me to speak with a manager.
Linda
This company is a scam. I realized it as soon as I ordered and realized it was coming from Hong Kong. No Arizona artist. Now I’m trying to return the items that look cheap and typical China made. I have been emailing them only to have them keep emailing me about giving me a discount refund to keep the items. Such bull crap !! I just want my $150 back on my card . But now I’m trying to find out what the cost will be to ship it back. Still no quick replies and my 30 days are closing in. Do not buy from them. And they really should be put out of business
Claudia H.
The problem is that this product is not made in Sedona Arizona like advertised… And it is not pure copper like advertised! How can these companies get by with lying to customers like they do? How do we shut them down?
