Average
Based on 37 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Verisana is a U.S.-focused health testing company providing convenient, science-based at-home test kits. Our mission is to make advanced laboratory diagnostics accessible, affordable, and easy to use from the comfort of your home.We specialize in gut health, hormone testing, wellness panels, and targeted lab analyses. All samples are processed by certified laboratories, and results are delivered in a clear, easy-to-understand format.Please note: This Trustpilot profile refers exclusively to Verisana services for customers in the United States (Verisana.com). We are not affiliated with or responsible for services offered by Verisana in Germany or other regions.Our goal is to provide reliable results, transparent communication, and responsive customer support. If you have any questions or concerns, our team is here to help.
verisana.com (verisana.com) has 37 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
Showing 17 reviews with 1 star · Clear filters
David L.
I ordered a kit to test Vitamin B levels from this company through Amazon. It was received on October 25th. I completed the test on the 26th and put it in the mail. USPS states it was received at the lab on the 3rd of November. I received an email stating that the sample could not be processed because it was too old!? I am VERY unhappy with this company and its testing procedure. I am asking for a full refund but to date have not had a reply.
Agnieszka D.
Waited a week for a kit. Posted samples the same day ot arrived (Monday). The lab confirmed reception on Friday the same week although it was posted from Kent to London. Waited another 2 weeks and received an email that due to tech issues I need to re do the test. I requested refund as my serious health condition does not allow for another month of waiting and not being sure whether I get results. Extremely long waiting time is not acceptable if one requires tests privately and results asap.
Kristin S.
Hat leider bekannte Lebensmittelunverträglichkeiten nicht erkannt, aber andere angezeigt, die ich gut vertrage. Leider hat der Test meine Erwartungen überhaupt nicht erfüllt und ich zweifle persönlich an, ob der Test überhaupt richtig funktioniert. Ich hätte mir das Geld lieber gespart …
JE
I never received my results because I could never login to their site. They said my emails were not valid, yet they had sent me emails to that address! It seems like a total scam.
BC
Customer service is non existent. No update on samples sent more than a week ago. Does not even show that they received the sample. DO NOT USE THIS COMPANY DO NOT BUT THEIR PRODUCTS NO PHONE NUMBER MEANS THEY DON'T WANT TO TALK TO YOU THEY TAKE YOUR MONEY AND LET YOU SIT WITH NO UPDATE I HAVE NO IDEA WHAT MY STATUS OTHER THAN I PAID FOR THIS CRAPPIE SERVICE
adrian T.
I paid the money, collected the saliva samples and registered the test. It doesn’t show in my account and I have no idea a week later what to expect. Three emails with no response, there’s no call center support!! I’m a physician and would never recommend this sort of shitty support for medical tests by verisana. Fix your issues and treat people as if they matter.
Dave B.
Did a cholesterol test three weeks later no results back
ANNA D.
Worst company ever.I ordered Comprehensive Stool analysts kit ,and 10 days after I sent them back the sample I received email is too old to be proceeded.I do not recommend that company
