VertagearReviews of vertagear.com

Nice computer chair until it broke. After sales is dreadful and as for the warranty its worthless been waiting in excess of six months now to get a replacement part. They have now stopped replying to my emails. Don't waste your hard earned money on this company.

TLDR; Never buy from this company if you expect any contact after the 'buy' button. The absolute worst company I have ever dealt with, the EU store has absolutely no way to contact them. Do not trust any of the methods they offer, they do not work. The only way to contact vertagear EU is to contact the American store on Facebook and wait days for a response. When the US store cannot be bothered dealing with you anymore as they are fed up trying to deal with the EU stores problems they ignore you. I am now stuck with £400 chair I did not want and cannot do ANYTHING about it.

If I could give this company ZERO stars, I would. THIS COMPANY IS GARBAGE!!!! Pure and utter garbage. The very expensive chair we bought broke in the matter of months. and we kept it because we wanted replacement parts. No one answered emails or phone numbers or anything and finally we got ahold of someone. They sent us replacement parts with zero instructions on how to install any of it. I cannot get the old chair apart, probably because it's a piece of garbage like the rest of this company. Not surprised. WILL NEVER PURCHASE FROM THEM AGAIN. EVER.

I'm trying to get a hold of them for over 3 weeks after ordering auto-locking casters for my pl4500. (they sent the non-locking wich are on the chair already) 2 tickets and a social media attempts, and their reaction: . . . . . "crickets chirping" . . . . So basically as you can read from others here. There's no customer service whatsoever.

Do not buy this chair. I ordered the size/model that was recommended as a gift for my husband. The chair broke after a year and a half - which is ridiculous for the price it was. Between the two of us, we have been trying to get a hold of customer service for 3 months. My husband got a hold of them ONCE a few months ago. The request clearly stated we needed a new tilt mechanism for the PL6000 model... they instead sent a seat cushion for the PL4500. I can't even get a hold of them on how to return this stupid thing, let alone get the correct part. It's under my 2 year warranty (which is almost up, so they're probably killing time). At this point, I'd even pay for it, but I can't even get a hold of them. Multiple emails, 2 different ticket numbers, and several phone calls. Nothing. I think this company is run out of a garage...at least the customer service is.. I'm not usually so uptight about customer service, I usually get it.. but this is so weird, it has to be a scam. Do not waste your hard-earned money on this.

Decent chair untill it breaks. Their customer service sucks big time. My chair has been defective for well over 6 months, and I've not recieved updates from support on email nor facebook chat, even though I've reached out multiple times. The replacement parts I need aren't in stock, and they werent 6+ months ago, so they've just completely given up on me, and have started ignoring me despite providing photographic evidence of my issues. AVOID AT ALL COST, go with a competitor instead, and look well into the market before making any purchase.

Not sure where to start with VertaGear. Very hard to recommend them to my friends or family. Non-existent customer service, you literally have to chase them down and harass them publicly on Facebook and Twitter to get a response from them, which they will then delete all your messages to keep their clean look. Also the RGb Kit for the PL4500 is a sham...doesnt sync to games like promised so its a pretty worthless pile of lights. My Christmas tree lights in front of my house has more functionality.

Great chair, until it broke. I've used this chair for almost 2 years (still under warranty) and it was great. Comfortable during long sessions, etc, however the worst happened and the chair's lean function decided to stop working, so now the seat only locks into place at a certain angle, which has you leaning back way too far. I've contacted Vertagear multiple times explaining my issue, however the communication has been dire. The first reply to my RMA request they asked what the issue was despite the fact I had filled out every question on the RMA form. I repeated the process, of course. No reply. I then chased them up on Facebook for a reply to my email, which they did instantly. They said that a replacement will be shipped very soon and that I should expect a email with tracking details, etc. 10 days passed, no email. I chased them up again on Facebook but this time they had no recollection of the emails and asked me to explain my issues once again, which I did. No reply. It's the same boring cycle of repeating my issues to a different person every couple of days with no progress being made. It has now been a month since I filled in the RMA form and I'm still no closer to getting a replacement, or playing on my PC.