VetRxDirect Pet PharmacyReviews of vetrxdirect.com

I have been trying to contact customer service for two days now. No one picks up the phone or answers emails. The recorded message tells you to do live chat on line if you don't want to hold...no one on line either. I held on the line for over an hour and no one picked up. My order is left hanging because they did not contact the vet for one of the three prescriptions I ordered for my cat. He sent the faxes back to them two days ago for the other two. I have been a customer for over two years and never had a problem. But now I do... and they just lost a long time customer. This is not good at all.

Beware! Items shown are pictures only! They will substitute generic and refuse to return items they substitute. They charged brand pricing- without actually shipping it. My 19.00 next day shipping fee was basically stoken as I didn't receive product for 3 days. All business days. This is not a customer friendly company. Their motto should be- TOO BAD SO SAD

I've addressed this issue with them previously but they don't listen and the manager doesn't call back. They list product price at lower prices, when put into shopping cart, the price increases by over $5. I just tried to talk to the person on the phone at customer service about it and she said I could either buy the product or sue them. Hmmm...I wonder if her manager cares that her employee is putting that 'out there'. I wonder if that is what it will take to make them correct this misleading advertising?

I ordered 3 bottles of Ocu- glo as I have done before. This is a pricey product so when a coupon arises I order 3 at a time. I ordered in August but didn't need to open until November as each bottle is a 3 month supply. I accidentally ordered the small dog dose when I needed the medium. When I called for exchange they told me that it was past 30 days, so tough luck. These were for unopened bottles. In the end, my vet is happy to exchange. I will NEVER do business with this customer UNFRIENDLY company again. SHAME ON YOU!

It has been 4 weeks since I made my online order and I have yet to receive it. I have tried calling in to customer service multiple times and have been on hold for 20+ minutes every time...the last time being 50 minutes. Horrible customer service.

I have never had an online order take so long to ship. It was ridiculous. I called back daily to see when this medication was going to ship because my dog needed it. Then when it did ship, it took four days to get here. I know that it doesn't take US mail that long to send a packag because I work with them. They didn't send a tracking number that I could track my package on my own, I had to continuously call them. It took nearly two weeks from the time I ordered it for my product to arrive. That is unacceptable. I would definitely recommend you go somewhere else with your business.

Prices are great but I haven't received my purchase yet. Not happy with how long its taking. Ordered on August 29th and still nothing as of today September 7th.

After about 2 years of my using Vetrxdirect to buy Prozac & other medications for my 2 dogs, VetRXDirect made 1 mistake & 1 dropper issue on my orders. A few times I called to inquire about medications & their responses were constantly uninformed & their attitude was inconvenienced. They sent a medication to which the dropper was not working so I had to screw off the top & use a dropper I happen to have to administer the drops. They sent a replacement though the customer service rep was just not that friendly about it and again, I think she was trying to make me feel like I was lying or it was my fault (very odd). fast forward to recently, I paid for 100 pills of Prozac. I called & left a message saying I only received about 50. No response after 24 hrs. I sent an email saying I am short about 50 pills. No response, I left another Message STILL NO RESPONSE! I called & in the conversation of over a half hour figured out it was not 50 pills but rather more like 70 pills short! They told me that because I said it was 50 in the email, they would only send 50. I explained, quite exasperated, that I had not counted the pills, thus I had not figured out how many pills were missing exactly until I spoke with the rep and that just as a Human being over on their end made a mistake in the quantity of my order, I too made a mistake when I sent the email. Nicole, who says she's the top boss at vetrxdirect told me they'd send the 70 short pills but they will not fill my prescriptions any longer moving forward. So, in short, they made mistakes, they fired me as a client. Vetrxdirect sucks!