ViabenefitsReviews of viabenefits.com

Confusing website especially since there is a website for HSA benefits and a separate website for the portion of your HSA that is invested. High fees. If you are eligible use Fidelity or another brokerage where HSA have no fees.

I have the same horrible experiences that every one else describes. I believe the root cause of Via Benefits’ problems is they are understaffed, and very few on the staff have the training or authority to do anything to help you. When a customer calls in, there is apparently no documented case opened that ensures the customer need is handled to completion; there is no follow up. No employee takes ownership of a problem; they just hand it off to others. If a call gets lost or dropped, they never call back. On hold times can be 3 to 4 hours each, and I often had two or more sequential hold sessions in one day. Customers are not allowed to call anyone or any department directly. All incoming calls get routed to people who know nothing, and who then transfer your call to someone else, where you are likely to again sit on hold for a long time. If you ask the first person to stay on the line until the next person answers, they refuse to do so. If you don’t want to stay on hold, and you instead request an automatic call back, the person that calls you a few hours later knows nothing, then like before, you get transferred and put on hold for more hours. Often their work day is over by then, and the call will terminate. In summary, Via Benefits knows almost nothing about how to properly provide customer service. I’d give them zero stars if that was an option.

I would rate Via Benefits lower than ONE Star if I could. I have had nothing but horrible experiences with it ever since I've been dealing with them and have actually avoided dealing with them as much as possible. I keep getting very simple claim requests NOT APPROVED when the information is adequately submitted and visible on the documents I forward. This has happened zillions of times. I'm ready to file a formal complaint with everyone possible about their horrible service which results in way too much time and effort to get a simple reimbursement for even a $10 prescription!!!!

Have tried and tried to get a reimbursement for fees already out of pocket. I can't believe how many times I've tried to deal with this company...around and around we go, always sending me back to the website. a different story all the time when trying to talk to company representatives. Thieves for sure! Stay away from this company. They are in the business of stealing your hard earned money!

Called in to talk to a representative, had a question, he said would be right back, then I hear screaming at a child on the phone, I said hello, hello, and then the representative hung up on me. I called VIA Benifits, and they tried to "Talk me down" from telling a supervisor, then put me on hold then hung up. Horrible web site, horrible service.

The technology of this company is inadequate and should result in termination of CIO! Required to sign up for Medicare supplemental insurance by my previous employer (1) Closed on weekends and holidays even though 40% of the time to sign up is a weekend or holiday (2) phone wait time #1 > 99 minutes (3) website overwhelmed and won't allow enrollment. Getting a) 502 error b) sorry not available c) please contact technical support with wait time > 99 minutes 4) have spent 8 hours today trying to enroll.

This company is result of the corporate trend to offload employees to "serve us better." My employer dangles a discount to lure us retirees into shopping online for Medigap and Part D policies through Via Benefits, and it has been a frustrating nightmare. The first call I made I was put on hold for 1 hour, and today it's approaching 2-1/2 hours, all to "correct" parts of my application that would take 1 minute if I could edit it on line.

Shady at best. I have to wonder if there is a kickback to sign up with one of the insurances they give options to. The site made it look like I was going to have an over $9000 deductible for a plan that I chose before open enrollment. I was in a panic to change it. Called my insurance about it and was told that it wasn't true. I feel that it is a ploy to get you to sign up because then in return they pay your Medicare premium and your supplemental insurance until the allotted amount they give you in Via Benefits runs out. It is kind of a bait and switch to make you believe your getting something but in reality Via Benefits is not losing any $ and likely gaining a lot from the supplemental that you have chosen through them. Someone please correct me if I am wrong. I got kicked off VB because I chose a zero premium Advantage plan.