VIMA CosmeticsReviews of vimacosmetics.com

Reply from VIMA CosmeticsJul 25, 2025

Hello Shannon, We’re sorry to hear you’re disappointed with your experience. Our return process is clearly outlined in our policy, and we do require a short video to confirm product concerns — this helps us fairly evaluate each case and prevent misuse of the guarantee. Unfortunately, we cannot proceed with returns or refunds if these steps are not followed. Our CS team has confirmed that you were refunded last July 21 for this order since we accepted your request even if you did not adhere to our policies. We genuinely appreciate your feedback and are always working to improve. Regards, VIMA TEAM

Reply from VIMA CosmeticsJul 25, 2025

Hello Maja, Thank you for sharing your concerns. We want to assure you that the ingredients in our Magic Foundation have been carefully selected and are commonly used in many reputable cosmetic formulations worldwide. All components comply with international cosmetic safety standards, including those set by the EU, FDA, and other regulatory bodies. The claims that our product is “toxic” or “environmentally dangerous” are not supported by scientific consensus. To clarify: Cyclopentasiloxane and other silicones like Dimethicone and Methicone are widely used in skincare and makeup for their smoothing properties. They are non-comedogenic (do not clog pores), and studies have found them to be safe for topical use in the concentrations used in cosmetics. Ethylhexyl Methoxycinnamate (Octinoxate) is a UV filter permitted in many countries. While some preliminary studies have raised concerns in very high concentrations, its use in regulated amounts in cosmetics has not been proven harmful to human health. PEG-10 Dimethicone and Petrolatum used in our formulation are pharmaceutical-grade, highly refined, and purified for cosmetic use — free from harmful contaminants when used as regulated. Regarding Nanoparticles: The use of nano-sized ingredients is strictly regulated, and our ingredients have been assessed for safety. Nano-form silica used in cosmetics remains on the skin’s surface and does not penetrate into deeper layers. Our full ingredient list is transparently available on our website. We encourage all customers to review it before purchasing and consult with a dermatologist if they have sensitivities or concerns. We take all feedback seriously and are continuously committed to product safety, quality, and transparency. Should you wish to discuss this further or require additional information about any specific ingredient, we would be happy to provide it. Warm regards, VIMA TEAM

Reply from VIMA CosmeticsJul 25, 2025

Hello Laura, We’re sorry to hear about your dissatisfaction and appreciate you taking the time to share your feedback. We would like to clarify a few important points: Our customer service team has communicated with you multiple times to explain that the ingredient list displayed on our website is the most up-to-date and accurate. In rare cases, some products may be shipped with older packaging, which does not affect the safety or quality of the item itself. This is a standard and acceptable practice in the cosmetics industry, especially during packaging transitions. Despite your not providing a photo of the discrepancy as requested — which is a basic step in evaluating such concerns — we still offered you a replacement or partial refund, without requiring the item to be returned. These were made as goodwill gestures, even though our policy (clearly stated online and acknowledged during checkout) requires a return for full refund claims. Additionally, while we understand international shipping can take longer in some cases, we’ve never hidden our global fulfillment structure. Shipping times are estimated, and we strive to meet them, but delays beyond our control (e.g., customs, courier handling) may occasionally occur. We must also respectfully note that repeatedly threatening chargebacks and leaving negative reviews simply because we could not accommodate a demand outside of our published policies is unfair. Our team has remained transparent, responsive, and professional throughout, and we’ve made every reasonable effort to resolve this. We hope you reconsider your stance, but should you choose to escalate this with your payment provider, we will respond accordingly with all documentation. Sincerely, VIMA TEAM

Reply from VIMA CosmeticsJul 25, 2025

Hello Megan, Thank you for taking the time to share your experience, and we're truly sorry for the frustration this situation caused — especially surrounding such a meaningful event. We want to clarify that our team was aware of a delay affecting a small number of June orders, including yours. To resolve this proactively, a replacement was already issued and shipped prior to your most recent complaint. We understand how disappointing it is when expectations aren't met, particularly with time-sensitive occasions like weddings. However, it's important to note that a chargeback was filed on your end even after the replacement was processed — a step that unfortunately limits further action on our side while the matter is under financial dispute. Our support team responded to all inquiries and worked within our policies to provide a fair resolution. We regret that you did not feel our efforts were sufficient, and we will always take feedback like this seriously as we continue improving our service. Sincerely, VIMA TEAM

Reply from VIMA CosmeticsJul 15, 2025

Hi Sharon, Thank you for sharing your experience with us. We’re truly sorry to hear that our foundation didn’t meet your expectations and that the refund process felt frustrating. Our color-adapting formula is designed to blend seamlessly with most skin tones, but we completely understand that it may not work perfectly for everyone. In these cases, we do request a short video demonstration—not to make things difficult, but so our team can understand the issue and help offer the best solution, whether that’s troubleshooting or issuing a refund. We appreciate your feedback and will use it to improve our communication and processes so they feel clearer and less burdensome for customers. If there’s anything more we can do to help, please don’t hesitate to reach out to us directly. Thank you again for giving us a try. Best wishes, VIMA Customer Support

Reply from VIMA CosmeticsJul 15, 2025

Hello Suzanne, Thank you for taking the time to share your feedback. We’re truly sorry for the frustration this shipping delay has caused you. Unfortunately, there was an unexpected delay with our courier, which affected some parcels in transit — including yours. To make things right, we’ve proactively arranged for a replacement order to be sent out, so you don’t have to keep waiting. Our customer service team should have updated you about this, but we sincerely apologize if you felt communication wasn’t clear or timely. We understand how disappointing this has been, and we truly value your patience and understanding. If you still have concerns, please feel free to reply to our email directly — we’re here to help until this is resolved to your satisfaction. Best wishes, VIMA Customer Support

Reply from VIMA CosmeticsJul 15, 2025

Hello Joanne, Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointment. Our goal is for every customer to feel confident and comfortable wearing our foundation, and it sounds like your experience hasn’t met those expectations. We absolutely don’t delete negative feedback — we see it as an important opportunity to learn and improve. Regarding the shade looking orangey or turning patchy: sometimes this can happen due to skin prep or other products layered underneath. We recommend applying a thin layer on well-moisturized skin and, if needed, pairing it with a small amount of concealer for additional coverage. We’d love to make this right. If you haven’t yet, please reach out to our customer support team with your order details, and we’ll do our best to help — including guiding you through our money-back guarantee process. Thank you again for giving us a try, and we hope we can turn your experience around. The VIMA Team

Reply from VIMA CosmeticsJul 15, 2025

Hello Lori, Thank you so much for reaching out, and I completely understand your frustration about the delay. We are aware that your order has been moving slowly through the courier’s system, and we sincerely apologize for this inconvenience. I can confirm that you replied to our customer support emails just yesterday, and our team is actively monitoring your shipment and following up with the courier to get things moving as quickly as possible. We truly appreciate your patience, and please rest assured we’re doing everything we can to get your order to you. If you have any further questions or if there’s anything else we can do, please let us know — we’re here to help! Best regards, VIMA Team