VINOvationsReviews of vinovations.us

I ordered 9 bottles of 2015 Republique Cabernet but received 1 bottle 2015, 2 bottles 2016, and 6 bottles 2017, without an explanation or a call. I won’t order from them again.

I will preface this by saying the customer service was friendly. VINOVation called me ~1 week AFTER I placed my order to inform me that only 4 of the 10 bottles I had purchased were in stock. Not my fault as if you plan to sell online, your inventory should have been accurate. If google knew of their lack of inventory issue I bet they would suspend them as a merchant. I got a story about how they’re updating systems which cause the issue. So, I asked if they would honor the free shipping on the 4 bottles due to their error, NOPE! So now I tried to find other wines to make up for the difference and maintain the free shipping. They were 0 for 5 on every request of wine I made stating they only dealt with low batch brands. So, 6 days after my order I got less then half of what I wanted, it hadn’t even shipped yet, I was forced to pay the ~$19 shipping because of their issue and therefore I would NOT recommend even the 1 star (no star was not an option). I can forgive technical issues, I can understand their business model of limited brands, what I can’t forgive, especially this day in age, is the complete lack of appreciation for the scenario they forced me into and the very “matter of fact” way I was put into a take it or leave situation. There wasn’t even an effort to make things right even when I tried to suggest resolutions and make up for their problem. All I received were recommendationS to spend more on stuff I didn’t want from a company I completely lost trust in. I appreciate the person who called, this is not a reflection of their efforts, this is a result of bad management. Hope you take this review as a learning moment - Best of luck.

Did not ship product. Did not tell me it was out of stock. Still have not provided my refund.

I ordered wine on September 25th and had to on October 2nd to ask where the wine was they did not have what I ordered but did not bother to let me know, but did charge my credit card.

Ordered a case of wine, heard NOTHING for 10 days until I contacted them, and was told that they were low on stock and were trying to find more, without any receiving ANY idea of how long (if ever) that might take. I requested a refund (and have not yet been advised 5 days later whether that's been done. I then ordered from another vendor, found the same wine (well, not actually the same, since the new one I ordered actually exists), got it for 10% less, and it'is due to be delivered 4 days later. I can't decide whether they are dishonest or simply incompetent --- but I won;t do business here again.

Terrible- won’t order again. First the website said if I bought $100 worth of wine- so I did and it charged me $20 for shipping. I notified company, they said oops - it’s $150 for free shipping. Website had a glitch... shipping is $20 for your order. 2nd. I placed order on Sept 2nd. It cleared my credit card by Sept 3rd. And today is Sept 9th and order has still not shipped. I reached out to company again & they said, “we’re busy!” 🤦‍♀️

I've gotten four emails about reviewing VINOvations. Trouble is, I haven't gotten my wine. I don't want emails. I want wine.

Haven't received my order, status still shows in fulfillment after a week. No status updates or expected ship date. No response to my email request for an update.