VioletDatesReviews of violetdates.com

Reply from VioletDatesMay 17, 2024

Dear User, Thanks for taking the time to give us your feedback. We are sorry to hear you feel this way. The profiles of our members are verified according to our Terms and Conditions. We believe in fostering genuine connections and encourage you to contact us if you have any doubts about the legitimacy of your interactions. Contact us at [email protected] if you notice any suspicious activity. Best Wishes, Violetdates Customer Support

Reply from VioletDatesJul 14, 2023

Dear User, Thanks for sharing your feedback. Please note that our platform has been designed primarily for secure and convenient online communication with people across the globe and it is not a dating website. People registered on our website have different reasons to communicate with other users, hence the experience of each particular user is unique, as well as their results from using the platform. It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements. We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers. There are indeed many good-looking members on our platform as it is rather common for many people to present themselves in the best way possible on social media to attract more attention. Therefore, our members sometimes hire professional photographers to have the best pictures on their profiles or may use a bit of editing in order to make the photos look even better. At the same time, we carefully moderate the website content and we do our best to make sure that the photos posted in the profiles of each particular user belong to them. Please feel free to reach out to our [email protected] email with any other comments that you want to share. Best regards, VioletDates Support Team

Reply from VioletDatesNov 13, 2022

Dear Galvin, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are a safe company, we do our best to prevent scam activity from members' side and in case of some situations we always investigate and take measures. We check validated members' profiles carefully. Firstly, in order to register, every member takes a short video of herself / himself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile. Lastly, we verify if the personal documents member attaches are valid. If any profile does not meet the requirements of the check-up at any of the abovementioned stages, it gets deactivated. Please feel free to reach out to our [email protected] email with any other comments that you want to share. Best regards, VioletDates Support Team

Reply from VioletDatesJul 30, 2022

Dear Michael, What makes you feel this way? We have never scammed anyone, and we review every complaint individually. From our side, we do not tolerate scam. In case the investigation results confirm the violation of the rules, such members will be banned on the site. There are many good-looking members on the platform. Living in the social media age, you can't always tell where it is the natural beauty and where it is a great make-up, light and professionally taken photos. It is only natural for every member to try to present himself/herself in the best way possible. Some members may use general messages found on the Internet or translated, e.g. by Google translator or the translator, to set up an initial contact. They have no access to what other members write. Please, keep in mind that it's not forbidden to share personal contacts with your friends on the website. Pay attention, that the Internet isn't a secure space for sharing personal information with people you barely know. The website holds no responsibility for the validity of contacts you receive directly from other members. If you want to get confirmed and valid contact information of another member, we have a special procedure – “Contact Request”. Please let me know if you want to know more about it. I do share your concerns and I realize that trusting someone you talk to is crucial for you. From our side, we have done everything to make the platform safe. We have established the process of the ladies' verification by our Regional Partners. If someone doesn't seem real to you or behaves suspiciously as you might think, you can always share this with our 24/7 Customer Support. We will immediately review any situation that happened. Please feel free to contact us via [email protected] in case of any questions. Kind Regards, VioletDates Customer Support

Reply from VioletDatesDec 31, 2021

Dear Marcus, Thank you for sharing your feedback about the website. We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Verified Member sign. However, it always depends on the person whether s/he wishes to write to you message/letter, moreover, the content of that text. We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background). Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend. Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments! Nevertheless, if you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to [email protected] and we will review the case. Therefore, we would greatly appreciate it if you decide to review the feedback, taking into account the explanation on how we set our prices as well as the verification procedure. Best Regards, Support Team VioletDates