VismeReviews of visme.co

Internet & Software
Calhoun Place 7361, Rockville, Maryland

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3.4

Average

Based on 255 reviews

Visme3.4

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Visme

Visme is the operating system for business content. Teams use Visme to create, manage, and scale everything their business communicates with, from presentations and reports to infographics and documents, all held to one brand standard. Instead of juggling scattered tools and disconnected files, teams get a single place to produce and maintain everything customer-facing.What makes Visme different is that it works from what your business already knows rather than starting from a blank page or prompt. It's not just another design tool asking you to start from zero every time.Connect your Drive and your existing decks, and Visme reads them and learns your brand, voice, and key facts. Its AI grounds every draft in that, so what's created sounds like your company, not generic, off-the-shelf copy that could belong to anyone.Pull live numbers from Salesforce, Sheets, and Excel, and update a fact once to have it carry across everything built from it, so figures never go stale across decks, reports, and documents.Visme is built for sales, customer success, marketing, and revenue teams that produce a steady stream of customer-facing content and need it to stay consistent, current, and on brand without anyone policing every asset by hand.We build Visme in close partnership with our customers, and the feedback shared here directly shapes where the platform goes next.

Visme (visme.co) has 255 customer reviews on Folks Told, with an average rating of 3.4 out of 5.

Also known as: visme.co
Website: visme.co
Category: Internet & Software
Location: Rockville, Maryland
Listed on Folks Told: 2026

More in Internet & Software, Maryland

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About Visme

Visme (visme.co) has 255 customer reviews on Folks Told, with an average rating of 3.4 out of 5.

Also known as: visme.co
Website: visme.co
Category: Internet & Software
Location: Rockville, Maryland
Listed on Folks Told: 2026

morochan

May 22, 2024

It is such a shame that a company with potential can fail so terribly at the most basic yet most important core of any business – customer support and trust.

I contacted Visme after a free trial was incorrectly renewed to a $297 annual subscription, despite having cancelled prior to the end date. I waited and waited but did not receive any response to my email, which raised alarm bells concerning Visme’s customer support. “How can a company that boasts so many awards on its website not answer customers' emails or queries?!” I had to resort to contacting PayPal to try and resolve my case. After more waiting, I received notification that Visme responded to PayPal to reject my dispute but still has not replied to my original query or made any attempts to reach out to me. “Do they not care at all how this error came to be? Do they not want to even attempt to explain or help?” Disappointment and disgust are only the beginning of what I feel for Visme. I have never written such a negative review for any company before, as in general, all customer support teams care about their customers and try to resolve issues through good and timely communication. But not Visme. Visme believes it is absolutely fine to leave customers hanging and not reply when they reach out for help. If this review (and the disappointing experiences of many other users here) does not deter you or make you think twice before signing up with Visme, please remember that while their product shows potential, when you encounter any difficulties or issues: Visme will not reply. Visme will not help. Visme does not care.

Reply from VismeJul 9, 2024

We are sorry to hear about your negative experience with Visme. Our goal is to provide the best possible service to our Vismeers. We take customer feedback seriously and would like to thank you for bringing these experiences to our attention. We would appreciate the opportunity to discuss your experience further and see how we can make things right. Please feel free to reach out to our customer support team via email at [email protected] so that we can address your concerns. Thank you for your review and correspondence!

Visme reviews

Showing 83 reviews with 1 star · Clear filters

Anjitha S.
Jul 8, 2024
These are thieves
These are thieves. I was tricked into subscribing to yearly and on realising this, I sent repeated emails for a cancellation and refund and received no response. Stay well away. There are better options available.
Reply from VismeJul 16, 2024
Thank you for taking the time to review Visme, Anjitha! Upon receiving your review, our team attempted to investigate your correspondence with our support team. However, you did not provide TrustPilot with your contact information, so we are unable to locate your correspondence with our team. We take feedback like yours very seriously and encourage you to reach out to our support team referencing this review for further assistance. Please don't hesitate to contact our support team at [email protected].
Shannon
Jun 24, 2024
Thief’s
I cancelled my free trial but they lied and said that I didn’t then charged my card 297.00. BEWARE
Reply from VismeJul 9, 2024
Thank you for taking the time to review Visme, Shannon! Upon receiving your review, our team attempted to investigate your correspondence with our support team. However, you did not provide TrustPilot with your contact information, so we are unable to locate your correspondence with our team. We take feedback like yours very seriously and encourage you to reach out to our support team referencing this review for further assistance. Please don't hesitate to contact our support team at [email protected].
Jonas B.
Jun 20, 2024
Scam
Meine freundin hat damit eine Präsentation online erstellt. Als sie es speichern wollte, wollten die natürlich Geld dafür sehen... Haben dann einen Account erstellen müssen haben bezahlt und irgendwie gab es ab da nur noch Probleme... Wollte mein Geld zurück da die Präsentation letzten Endes wo anders erstellt werden musste und somit alles umsonst war, habe ich aber nicht bekommen...
Reply from VismeJun 25, 2024
Vielen Dank, dass Sie sich die Zeit genommen haben, Visme zu bewerten! Wir verstehen, dass Sie und Ihr Teamkollege ein paar Probleme beim Erstellen mit Visme hatten. Wir haben hier weitere Informationen angefordert, um Ihnen zu helfen, aber diese wurden nicht bereitgestellt. Wenn Sie Hilfe von unserem Team benötigen, helfen wir Ihnen gerne weiter. Bitte kontaktieren Sie uns über den Live-Chat auf unserer Website oder per E-Mail an [email protected].
morochan
May 22, 2024
It is such a shame that a company with potential can fail so terribly at the most basic yet most important core of any business – customer support and trust.
I contacted Visme after a free trial was incorrectly renewed to a $297 annual subscription, despite having cancelled prior to the end date. I waited and waited but did not receive any response to my email, which raised alarm bells concerning Visme’s customer support. “How can a company that boasts so many awards on its website not answer customers' emails or queries?!” I had to resort to contacting PayPal to try and resolve my case. After more waiting, I received notification that Visme responded to PayPal to reject my dispute but still has not replied to my original query or made any attempts to reach out to me. “Do they not care at all how this error came to be? Do they not want to even attempt to explain or help?” Disappointment and disgust are only the beginning of what I feel for Visme. I have never written such a negative review for any company before, as in general, all customer support teams care about their customers and try to resolve issues through good and timely communication. But not Visme. Visme believes it is absolutely fine to leave customers hanging and not reply when they reach out for help. If this review (and the disappointing experiences of many other users here) does not deter you or make you think twice before signing up with Visme, please remember that while their product shows potential, when you encounter any difficulties or issues: Visme will not reply. Visme will not help. Visme does not care.
Reply from VismeJul 9, 2024
We are sorry to hear about your negative experience with Visme. Our goal is to provide the best possible service to our Vismeers. We take customer feedback seriously and would like to thank you for bringing these experiences to our attention. We would appreciate the opportunity to discuss your experience further and see how we can make things right. Please feel free to reach out to our customer support team via email at [email protected] so that we can address your concerns. Thank you for your review and correspondence!
Gene L.
May 19, 2024
Scammer
Scammer. Said free template, but when we're to download the project, they ask us to pay. If so, why say "free"? If we want to edit online and share online, why go find free stuffs? Scammer, what a waste of time to use this thing.
Reply from VismeMay 21, 2024
Thank you for your review and feedback, Gene. We appreciate knowing your experience with Visme. Every Visme workspace begins as free, allowing anyone to begin their creative journey. We review what each workspace would include, from our free accounts to enterprise subscribers, on our pricing page, https://www.visme.co/pricing/. Our team does our best to ensure you know what each workspace type includes. Thank you for your feedback. We invite you to create with Visme again in the future!
Sam Y.
May 9, 2024
I wish I could give less than 1
I wish I could give less than 1. I tried the trial version, and it seemed okay, but it won't let me download the PDF during the free session. So I paid over $50 for a month's use. Then I created several pages of the document and tried to download it, but it kept failing after several tries I gave up and requested for a refund as it was not working. The refund was refused, and kept telling me it was in the terms and conditions. I understand the TnC but with faulty product wasting peoples time... this is really scam
Reply from VismeMay 21, 2024
Thank you for taking the time to review Visme, Sam! Upon receiving your review, our team attempted to investigate your correspondence with our support team. However, you did not provide TrustPilot with your contact information, so we are unable to locate your correspondence with our team. We take feedback like yours very seriously and encourage you to reach out to our support team referencing this review for further assistance. Please don't hesitate to contact our support team at [email protected].
Bobert S.
May 8, 2024
Terrible customer support and program…
Terrible customer support and program in general. Lots of finicky tricky stuff that you need customer support to fix- which they never do.
Reply from VismeMay 14, 2024
Thank you for taking the time to review Visme, Bobert! Upon reading your review, our team investigated your correspondence with our team. We have replied to your emails as we received them. Our support manager has also reached out to you via email to offer further assistance. We are happy to address and assist you with anything you may need help with inside of our platform. We welcome you to correspond with us via chat, email from our support team, or email sent by the Visme support manager. Thank you for creating with Visme. We hope we can assist you soon!
Stefano
Apr 24, 2024
Ingannevole: usi tutto e poi, sei vuoi fare il download, devi pagare
Nessun problema se lo si sa da subito. E' chiaro che, per usare certi strumenti, può capitare che ci sia richiesto di pagare. Tuttavia, si vorrebbe saperlo al principio. E' onesto far sapere all'utente, al principio della sua esperienza, che cosa dovrà pagare e che cosa sarà gratis. Poniamo, infatti, che si voglia fare una prova: si comincia a lavorare, si scrive, si uploada, si copia e si incolla, ci si investe una buona ora e poi... quando si tratta di scaricare (dowload) ciò che si è fatto, si scopre che si DEVE sottoscrivere un abbonamento. Altrimenti niente. Lavoro e tempo persi!
Reply from VismeMay 13, 2024
Ciao, grazie per aver dedicato del tempo per recensire Visme e fornire il tuo feedback. Siamo spiacenti di apprendere che hai avuto problemi con ciò che è incluso nei nostri account gratuiti rispetto ai nostri abbonamenti a pagamento. Per consentirti di testare gli strumenti che abbiamo tenendo a mente i tuoi obiettivi creativi, ogni account inizia gratuitamente. Se sono necessari più strumenti o opzioni di download, ti chiederemo di iscriverti. Ancora una volta, grazie per il tuo feedback su questo processo e sulla tua esperienza. Ci auguriamo che tu possa divertirti con Visme in futuro e condividere più feedback con il nostro team! Se hai ulteriori domande, contatta il nostro team di supporto all'indirizzo [email protected].

VismeReviews of visme.co

Rating breakdown

What customers rate

About Visme

More in Internet & Software, Maryland

Plainly Legal™

Ecomkeys

Atlantech Online, Inc.

Infojini Inc.

VismeReviews of visme.co

Rating breakdown

What customers rate

Visme reviews

These are thieves

Thief’s

Scam

It is such a shame that a company with potential can fail so terribly at the most basic yet most important core of any business – customer support and trust.

Scammer

I wish I could give less than 1

Terrible customer support and program…

Ingannevole: usi tutto e poi, sei vuoi fare il download, devi pagare

About Visme

More in Internet & Software, Maryland

Plainly Legal™

Ecomkeys

Atlantech Online, Inc.

Infojini Inc.

Visme reviews

These are thieves

Thief’s

Scam

It is such a shame that a company with potential can fail so terribly at the most basic yet most important core of any business – customer support and trust.

Scammer

I wish I could give less than 1

Terrible customer support and program…

Ingannevole: usi tutto e poi, sei vuoi fare il download, devi pagare