us.vtomanReviews of vtoman.com

Reply from us.vtomanMay 24, 2025

Dear Customer, Thank you for your patience and for sharing the update regarding your order. We sincerely apologize for the inconvenience caused by the separate shipment—this is due to the product’s size and weight, which typically requires us to dispatch it separately from the power station. We regret any confusion this may have caused and appreciate your understanding. To improve transparency, we’ll add a clear notice about separate shipments on our website to avoid similar situations in the future. Thank you again for your support, and we hope you enjoy your Vtoman products! Best regards, Vivi

Reply from us.vtomanMay 19, 2025

Dear Customer, We are very sorry to bring you such a bad experience and make you feel that our customer service is in vain, we feel deeply guilty. We take every customer's question and feedback very seriously, in order to help you solve the problem more efficiently, please tell us the order number (if you have already purchased our products). If you have not yet purchased the product, please explain the details of the situation, such as the content of your inquiry when you contacted us, and the problem you expect to solve, etc. We will immediately arrange for someone to contact you. We will give you a satisfactory answer and solution as soon as possible. Once again, we sincerely apologize for the inconvenience caused to you, and hope you can give us a chance to make up for it. Best regards. Vivi

Reply from us.vtomanMay 14, 2025

Dear Customer. Greetings! Thank you for your patience and sincerely apologize for the trouble we have caused you. We have verified your order and are now updating you on the latest status: Jump 1800 has been shipped Your Jump 1800 was shipped yesterday via UPS and the tracking number was resent to you today. We apologize for any confusion that may have been caused by the solar panels that were previously sent out first as a stopgap measure to avoid you having to wait a long time. If you still wish to return the product, please let me know by updating your comment here and I will take care of it for you as soon as possible. Thank you again for your understanding and support! Vtoman will continue to optimize the service experience and live up to your trust. We wish you the best of luck! Vivi

Reply from us.vtomanMay 6, 2025

Dear Customer: Greetings! Sincerely thank you for taking the time to feedback product issues to us, we apologize. We were unable to respond to your message in time because we were on vacation during the May Day holiday, and all of our staff were on vacation, which caused a delay in the communication process. However, please don't worry, we have already informed the after-sales department of your order information, and they will handle it for you as soon as possible. We are aware of the importance of product quality and after-sales service for our customers, and we will solve your problems with a positive and responsible attitude to give you a satisfactory answer. If you have any questions or new needs in the waiting process, please feel free to contact us, our customer service staff will be happy to serve you. Again, we apologize for the inconvenience caused to you, thank you for your understanding and support. Best regards. Vivi

Reply from us.vtomanMay 6, 2025

Lieber Kunde: Guten Tag! Wir müssen Ihnen erklären, dass wir zur unabhängigen Website https://vtoman.com/ gehören. Wir haben uns immer dafür eingesetzt, den Verbrauchern qualitativ hochwertige Produkte und einen ausgezeichneten Service zu bieten, aber einige der Händler informeller Kanäle sind möglicherweise nicht in der Lage, die Qualität der Produkte zu garantieren und unsere Standards für den Kundendienst einzuhalten. Wenn Sie sich erneut für unsere Produkte entscheiden möchten, kaufen Sie bitte über unsere unabhängige Website. Wir werden unser Bestes tun, um Ihnen qualitativ hochwertige Produkte und einen zufriedenstellenden Service zu bieten, um Ihr Vertrauen zurückzugewinnen. Wir möchten uns noch einmal für die entstandenen Unannehmlichkeiten entschuldigen und freuen uns auf einen engeren Kontakt mit Ihnen. Mit freundlichen Grüßen. Vivi

Reply from us.vtomanApr 27, 2025

Hallo. Vielen Dank, dass Sie Ihre Erfahrung mit dem Kauf eines vtoman-Produkts auf Trustpilot geteilt haben, und wir verstehen Ihre Enttäuschung und Ihren Unmut in diesem Moment sehr gut. Wir möchten Ihnen jedoch klar machen, dass wir als unabhängiger Seitenbetreiber unabhängig von den beiden von Ihnen genannten Plattformen sind und für Ihr unangenehmes Einkaufserlebnis nicht verantwortlich sind. Die vielen Probleme, die Sie in Ihrer Bewertung erwähnt haben, haben auch uns alarmiert und uns noch entschlossener gemacht, den Verbrauchern Qualitätsprodukte und -dienstleistungen anzubieten. Wir möchten Sie einladen, einen Einkauf in unserem offiziellen Geschäft in Betracht zu ziehen. Außerdem sind wir gerne bereit, Ihnen aus dem Dilemma zu helfen, in dem Sie sich gerade befinden. Wenn Sie dies wünschen, aktualisieren Sie bitte diesen Kommentar mit der Bestellnummer des vtoman-Produkts, das Sie bei eBay gekauft haben, damit wir die Situation besser verstehen und versuchen können, uns mit den entsprechenden Parteien abzustimmen, um zu sehen, ob wir eine Entschädigung oder eine Lösung für Sie finden können. Wir bedanken uns nochmals für Ihre Aufmerksamkeit für unseren unabhängigen Sender, freuen uns auf Ihre Antwort und hoffen, dass wir die Möglichkeit haben, praktische Maßnahmen zu ergreifen, um Ihren schlechten Eindruck von der Marke vtoman wiederherzustellen und Ihnen ein zufriedenstellendes Einkaufserlebnis zu bieten. Mit freundlichen Grüßen. Vivi

Reply from us.vtomanApr 27, 2025

Dear Customer Greetings! Thank you for taking the time to provide us with feedback on this issue that has been troubling you. It is not our intention to bring you such a bad experience. At the first time, we made detailed inquiries and investigations to the relevant personnel in charge of the email push system. According to the normal process, we only send product information, special offers and other emails to customers who have clearly subscribed to our services. In order to solve your problem as soon as possible, we sincerely hope that you can contact us through our official after-sales email [[email protected]]. (In the email, you only need to briefly describe the situation you encountered, and attach a screenshot of the interface where you received the spam email, etc.) We will verify it as soon as possible. We look forward to your email and will do our best to solve the problem for you. Best regards, Vivi

Reply from us.vtomanApr 17, 2025

Dear customer, Thank you for your feedback. In order to help you solve the problem more efficiently, please provide the order number (or a screenshot of the purchase receipt) so that we can confirm the order source and specific information. If the order is indeed completed through our official channel (https://de.vtoman.com/), we will immediately start a special processing process and give priority to following up on the return/exchange for you. I wish you a happy life! Best regards, Vivi