VuduReviews of vudu.com

Terrible customer service. Their system glitched and I was billed two movies and have had over five different conversations with them and keep hearing wait because it needs to be escalated. I've been a customer for years and spent hundreds of dollars here but never again.

I was very disappointed to discover that they updated things and you can no longer purchase/rent movies on any version of the app. You have to sign in online and purchase a movie there but you can’t watch it there you have to watch it on an app. They also no longer have their movies categorized making it difficult to look for a movie in the specific genre you want. This also makes it difficult to find their “free with ads” movies as I was not able to find any. This is definitely the worst upgrade I’ve ever seen if you even want to call it that. I don’t even see the point of using it anymore, it’s the most inconvenient movie app it’s not worth it when you can just click play on any other app

Received a $25 gift card for VUDU for Christmas from my wife. Now let me preface by saying that I use the DVD to Cloud function they have quite a bit whereas you convert your DVD's to Cloud for a couple of bucks. I love that function! Getting back to the giftcard, I scratched off the PIN and it smeared so I couldn't read it. Used a coin and softly scratched and it still smeared. No problem (I thought) as I just figured that I contact their custermer service dept, submit a pic of the GC as I'm sure they'll want as proof and I'm good to go. Couple of days max right? NOT... Still going on after almost 6 weeks now and this after having to resubmit everything including pics as they "lost" my original request which they told me that would "escalated" immediately. I'm at a loss as to what to do but I guess I'll just wait this out as I'm clearly dealing here with people of very low customer service experience and to be fair, maybe not their fault but possibly victims of poor training if any.

Horrible company and customer service. I bought a tv series and some episodes don’t work while most work. I asked for a partial refund since I can’t watch some episodes. They just keep ignoring me and asking me the same information. Will never order again. POS company . I hope they go out of business.

I received a voucher for my initial use of Vudu's streaming service. The terms were simple enough, could not be anything presently in theaters or Premium content. I initially attempted to look up the provider of my Voucher (for all intents and purposes, Maker's Mark) and could not identify a list that was explicitly presented by this vendor. So instead, I chose a film that had been released on general streaming platforms that aligned with the terms of my voucher as they were presented. I notice later that my card had been charged for my rental. I reached out to Vudu's support. I gave them an explanation of the charges as well as proof of the voucher; a physical copy and a digital copy. They were relatively quick to get back to me, the same day initially, so I'll give them their due kudos for that. However, my problem seemed to need review by another department. This department pleasantly rejected my request and instead, sent me a link to eligible movies. Why was I not sent this link upon registering my voucher? Why was this link not listed in the terms of my voucher? My voucher is listed in my account. This seems like a simple task. Even if I could enter "Maker's Mark" in the search bar or filter the movies to present this allegedly eligible content. But to create a kind of pretense as though this link that Vudu Support sent me was always available is insulting. So now, you passively refuse to give me a refund but you also insult me as though this information was commonly accessible. Sure, it could be the fault of the vendor, but even if that were the case, the clarity of account credits and their application is something that absolutely requires resolution. So, having collected my terms and conditions, as well as additional efforts to validate my claim, I simply had to resort to AmEx to resolve the situation for me. I will promptly be canceling the account.

Word kind of explain how inept and waste of time Vudu customer service is. I spent almost 6 weeks trying to get a resolution and I honestly feel like they were just playing games the whole time. Was told I was escalated to the " highest " level of service three times and then when I call back the next time they say they're going to escalate me to the highest level of customer service it is a complete joke

bro i conencted my account which i shouldn't even need for the free stuff ahve a freaking guest thing i shouldnt have to make an accoutn for free tv but if you are going to make me make an account atleast let me watch the damn tv and movie it just says trailer on my TV for dragonage redmption but on pc you can watch it jsut fine WHY WHY WHY WHY U SUCK AND ARE FREAKING HORRIBLE. the other tv shows say how to watch you ahve to add to your list so i add dragon age to my list and NOTHING WHAT IS THIS APP IT IS THE WORST DESIGN IN THE WORLD A FETUS COULD MAKE A BETTER APP THEN YOUR DEVS YOU PAID MILLIONS TO FREAKING LSOERS

I have been a loyal Vudu costumer since 2012 with over 4250 titles in my library. November 5, I purchase a title that I had previously purchased. The system is not suppose to let you purchase the same title twice. I noticed and contact costumer service within an hour. I was told my case was going to be escalated. I received a response today (27 days later) telling me that because my purchase was part of a mix and match it can not be refunded. The fact that it was a duplicate purchase, that should have never happened was never addressed. It really leaves a bad taste in your mouth!