Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Vultr
Found in 2014, Vultr set out with a mission to empower developers and businesses by simplifying infrastructure deployment via its advanced, easy to use, and affordable cloud platform. Now, Vultr has 32 cloud data center locations located worldwide and supports over 1.5m+ customers in 185 countries with over 45m+ instances deployed.Vultr provides frictionless provisioning of public cloud, storage, single-tenant bare metal, cloud GPU, managed databases, managed Kubernetes, and more!It is Vultr's top priority to offer a standardized, highly reliable high performance cloud compute environment in all of the cities we serve.
Vultr (vultr.com) has 582 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
Underwhelming performance, terrible slow and rude support, absolute scammers that FAKE failed payment attempts and then make a successful one, proceed to suspend your services anyway and force you to a second payment, delaying weeks, if ever, to return duplicate charges. Absolutely disgusting this kind of practices allow people like this to keep working.
Reply from VultrDec 2, 2025
Thank you for sharing your feedback. We take concerns about billing and support very seriously. Vultr does not perform fake payment attempts, and any issues with duplicate charges or failed payments are typically system errors that we aim to resolve as quickly as possible.
We apologize for any frustration caused and would like the opportunity to review your account and resolve any outstanding issues. Please get in touch with our support team at support.vultr.com with your ticket number so we can investigate and address your concerns.
JA
Julian A.
I want to use this service for gpus…
I want to use this service for gpus with llms, the ads give the 250 dollars for use free but it's a scam y recharge more of $50 dollars for get this promo but don't bring me the oportunity to use the gpus.
Reply from VultrDec 2, 2025
Thank you for sharing your feedback. We’re sorry for the confusion regarding the promotional credit. The $250 credit is intended to help new users explore our platform, but it should never require an additional payment to access.
We would like to review your account to clarify the issue and ensure you receive the correct promotional credit. Please reach out to our support team at support.vultr.com so we can assist you in resolving this issue directly.
AH
Anamul H.
I have been using Vultr for some time…
I have been using Vultr for some time and generally like their services. Recently, I ran into an issue because my bank card was blocked, and I requested a refund to my USDT wallet instead.
I have contacted their billing team, and they have been responsive and understanding, which I really appreciate. However, I still haven’t received the refund. I hope this gets resolved soon.
Overall, Vultr has good support, but I am waiting for the completion of my refund before I can give a full 5-star rating.
Reply from VultrDec 2, 2025
Thank you for sharing your experience and for your patience. We’re glad to hear that our billing team has been responsive and supportive. We apologize that your refund hasn’t been completed yet and appreciate your understanding as we work to finalize it.
Please reach out to support.vultr.com with your ticket number if you haven’t already, so we can ensure your refund is processed as quickly as possible.
TA
Tahreem
Poor customer support
Poor customer support, didn't get a chance to use their services, because I was new and the customer support person refused to guide me saying that it's not our job to guide you.
Reply from VultrDec 2, 2025
Thank you for your feedback. We understand how frustrating it can be when you’re new to a platform and need guidance. Our support team aims to help with account and technical issues, but we apologize if you felt your questions weren’t addressed appropriately.
We’d like the opportunity to make this right. Please contact us at support.vultr.com with your ticket number so we can assist you and ensure you have the guidance you need to get started.
HD
Hendra D.
Misleading Promo and Poor Service
Please note that the payment was indeed canceled and not authorized because I filed a report with PayPal, stating that the claims on Vultr's website did not match the reality.
Reply from VultrDec 2, 2025
Thank you for sharing your feedback. We’re sorry for any confusion regarding the promotional offer. Our goal is to ensure that all promotions are clear and accessible, and we regret that your experience did not meet this standard.
We want to review your account and the payment issue to ensure everything is resolved correctly. Please reach out to our support team at support.vultr.com so we can assist you directly.
JC
James C.
SLA is a Joke – Lost Revenue, Got $20 Credit
We had a major outage on one of Vultr’s load balancer nodes that lasted over 13 hours, causing serious business damage – lost revenue, bad reviews from customers, and hours of wasted engineering time. The fault was entirely on Vultr’s side, starting right after their maintenance window.
From the start, I told their support team that the problem seemed to be with their load balancer nodes. Instead of investigating properly, I got a canned response. If they had taken my report seriously and acted quickly, the downtime could have been reduced from 13 hours to 4–5 hours.
Their own system displayed the message: “Some Load Balancer Nodes may be down. Please create a support ticket to fix this issue.” I provided detailed evidence showing our instances were healthy and the fault was within Vultr’s infrastructure.
Per their SLA, outages over 7 hours qualify for the highest credit tier — “672 hours (1 month)” — but the fine print means this only applies to the cost of the single affected service item. In our case, that was just the load balancer node, worth about $20.
So despite a massive service failure and the real business costs it caused, they hid behind SLA wording and offered the bare minimum.
If you’re running anything critical, don’t be fooled by the “100% uptime guarantee.” It’s marketing spin, and when something goes wrong, you’ll get a canned response, slow action, and pocket change for compensation.
Reply from VultrDec 2, 2025
Thank you for your detailed feedback. We sincerely apologize for the extended downtime and its impact on your business. We understand that 13 hours of outage is unacceptable, and we regret that our initial response did not meet your expectations for urgency and investigation.
Regarding the SLA, it is designed to cover service costs for affected items, which is why the credit is calculated on a per-service basis. We recognize that this may not fully reflect the broader business impact, and your feedback will be shared with our team as we continue to evaluate ways to improve our SLA policies and incident response.
We take service reliability very seriously and appreciate you bringing this to our attention. If you’d like, please get in touch with support.vultr.com with your ticket number so we can review your case further and ensure that all concerns have been addressed.
MM
Mounti M.
Disaster company
Not surprised that this company has one of the lowest rating on trust pilot, its a disaster and waste of money.
TRUST ME, don't work with them, don't host anything with them.
in 2017 i used their VPS once and migrated, in 2025 i tried them again, Oh, not changed at all.
Reply from VultrDec 2, 2025
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet expectations, especially after returning to our platform. We strive to improve continuously, and feedback like yours helps us understand where we need to focus our efforts.
We want the opportunity to address any specific issues you may have encountered. Please reach out to our support team at support.vultr.com so we can assist directly.
KY
Kim Y.
Account Terminated Without Clear Explanation — Lost Money
My experience with Vultr has been extremely negative. The company requested a photo of a bank card but could not answer a direct question about which specific card they wanted, even though there are no charges from them in my bank account. While I was trying to clarify this, my server was offline, and I lost around $40 on advertising.
Instead of providing a clear explanation, Vultr sent me a formal notice claiming a Terms of Service violation and immediately terminated my account. I never received any specific details about what rule was allegedly broken.
The result — lost access to my project, wasted money, and zero real support. My advice: think twice before trusting them with your business.
Rating: ★☆☆☆☆ (1/5)
Reply from VultrDec 2, 2025
Thank you for sharing your experience. We understand how frustrating it can be to lose access to services and incur unexpected costs. Account verification is a crucial step in protecting all users and our platform. Still, we regret that the communication regarding your account and the specific Terms of Service concern was not clear.
We want the opportunity to review your case in detail and provide clarity. Please contact our support team at support.vultr.com with your ticket number so we can assist you directly and address any remaining concerns.
