Poor
Based on 582 reviews
Vultr2.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Found in 2014, Vultr set out with a mission to empower developers and businesses by simplifying infrastructure deployment via its advanced, easy to use, and affordable cloud platform. Now, Vultr has 32 cloud data center locations located worldwide and supports over 1.5m+ customers in 185 countries with over 45m+ instances deployed.Vultr provides frictionless provisioning of public cloud, storage, single-tenant bare metal, cloud GPU, managed databases, managed Kubernetes, and more!It is Vultr's top priority to offer a standardized, highly reliable high performance cloud compute environment in all of the cities we serve.
Vultr (vultr.com) has 582 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
Showing 408 reviews with 1 star · Clear filters
Dong N.
If they are not happy, they will disable your account without any reason. They do not let you backup your data, so please consider. I lost all my data and begged them to reopen it, but they refused because they reported me as violating the rules while I have not used the server they reported me as violating.
Noam Y.
very bad service support so bad
Jason P.
They take your money--any amount--successfully, and then say "we couldn't automatically verify your account". I've never paid for ANYTHING and had it withheld!
Salman C.
Don't waste your time on Vultr; the service is immature and leads to a bad experience. The support team is poor and response times are delayed. You will end up regretting trying Vultr. I added my card to my Vultr account and recharged it with some amount. The system said it couldn't verify automatically and that manual verification could take up to 24 hours. Four days have passed, and I can't log into my account. It keeps saying my password or username is invalid. I am damn sure I input the correct credentials. I also tried the "forgot password" option, but it says a reset link has been sent to my email, which never arrived in my inbox. I've tried several times on different time & days, but no success. I emailed them & ticket is created, a long time have been passed already but no one is replying to solve the problem. Seriously, it's a poor experience. I do not recommend using Vultr for production deployment. If any problem occurs, no one is likely to help you I want my money back, but no ways to get it back.
Ali S.
Awful support team They delay you so much that you regret registering on this site.
Ben M.
Infrastructure works fine, mostly. When something does go wrong just deal with it because you're on your own. We're moving everything to Digital Ocean after the latest in a long history of poor support. Make a detailed support enquiry? Don't bother, they won't read the detail. They'll read the bit that gets them a one line reply where it isn't their problem. I expect their KPIs incentivise this. Ask a question. Have they seen an issue, that surely affects many of their customers.... no, not our problem. Okay, fine. I guess. How about how your systems work when changing OS of a VPS? How does it handle that? Again, an answer is too much to ask. They can't even be bothered to send a canned response with a URL. The attitude stinks. Need help once or year, or less... who cares? Its like they don't want clients who want support.
Łukasz N.
The support is really terrible. They created some artifical reason to block all our services and then terminate our account. We've asked several times to ask about exact reason (as we didn't do anything against their TOS), so they sent us links to TOS again and then they stopped to answer. So if they will not like you, they can block you and don't even specify why. Stay away from this terrible company.
Beefy M.
Shocking the level of incompetence and all around terrible customer service. Wow. If you're considering using their services I highly recommend you look ANYWHERE else but here.
