Wag!Reviews of wagwalking.com

I was in talks to hire a sitter. One I had already decided wasn't a good fit and I wasn't completely comfortable with them. They also weren't available the full time I needed. They were booked without my confirmation and the person I wasn't uncomfortable with now has my home address without me ever giving it to them. I'm also out $73 cancellation fee for a service I didn't book or feel comfortable with.

The only one making money is the Wag company. Do walkers know they will have to pay all the taxes back to the IRS? If Wag pays me $12 and sometimes less, you will still owe income tax Federal, State, local. Which gets at the end, a lot less than $12. Total bs, should not be allowed and the walkers rarelyh know this. NOT cool Wag. Not cool at all.

I don't know how it is from the pet owner's POV but for caregivers, this is a scam. I would be interested to know how much of Wag's revenue comes from their caregivers versus their ostensible customers. I tried signing up and before I even finished they put the hard sell on me not once but twice to upgrade. Once telling me that there were delays on background checks (base cost $50), but if I added $20 I could skip to the front of the line. Second, they "offered" me a business account for $150, saying that this offer would only be made once. That's a used car dealer tactic. My friends and contacts who kindly agreed to give me endorsements were hit up to pay for "super" and "premium" endorsements. Obviously this is the reason they allow friends and family members as references - Mom is always good for a few bucks right? Your endorsers have to download the app in order to recommend you. The first of my friends to do it had an authorization immediately put on his card. I said, "Why did you give them your card?!" That's crazy. Their reviews on the app store are padded by a link they provide caregivers to "rate the pet" they walked. I guess people didn't realize it was for the app? Several went back and amended when they realized the scam. This is an extremely shady company. Do what you want, but I'm staying far, far away.

Worst app ever…. There is no way to talk to the customer. As per app it says pet is 26 miles away from your location and when I accept the request than I found from customer that they love 80 miles away from my location. I will never ever recommend this WAG app to anyone. I have waste my money to register in this App.

Had a very bad experience will never use wag again .

We ordered a week of wag with overnights for my emotional support pup. I went to Florida to help with my nieces. We were assigned out a Wag! person named Meaghan. I should’ve known when she showed up late for the initial meeting because she put my wrong address in that things might not go so well. She hurt my dog when she first came in, petting her too hard in the ears. My dog cried out. I told her just to watch the ears. I asked for my dog to be not left alone for more than four hours. On her first day,Meaghan didn’t get to my house for over 5 1/2 hours. She lied to me about what time she’d get there Because I have a camera 📷 . She then tells me she has to work 8-4 for the next 3 days and can I have my neighbor take care of my dog for her. That is absolutely UNACCEPTABLE. There is no phone number to call Wag about anything. I was forced to deal with email and wait for responses. This experience ruined the first part of my trip. I was an emotional mess. They offered me another person to sit that cost me $50 extra a day to have this new person at her rate. It left me in such a bind as I had already paid over $300. Charlotte, who took over for Meaghan was a GEM and saved my business. I love Charlotte but don’t want to use wag ever again if I don’t have to

I had the worst experience with this company. They had multiple people show up at my house to walk my dog without my authorization,. When I tried to cancel a service, it said I had nothing booked. I couldn’t get a hold of anybody at customer service. I was charged $55 for having people trying to walk my dog. I tried to speak to someone on Instagram. They said they would have someone reach out to me, that NEVER happened! I have to dispute the charges with my credit card company and get a new credit card. This company is a scam, go to Rover. The app isn’t user-friendly and the customer service is nonexistent. Do not use WAGS!!!!

Why does Wag not have a customer service number you can call? Also, do they have liability insurnace, they will not answaer that questions.